Copyright

Ch 10: Types of Workplace Communication

About This Chapter

Identify the types and functions of workplace communication using the informative video and text lessons in this chapter. Utilize each lesson quiz and chapter exam to gauge your comprehension of the subject matter.

Types of Workplace Communication - Chapter Summary and Learning Objectives

How individuals communicate within an organization can determine attitudes and productivity. It's for this reason that effective workplace communication is imperative for successful business operation. The lessons in this chapter discuss various forms of communication along with hurdles that could impair productive workplace communication. Brief quizzes with each lesson help you self-assess your comprehension of the information. You can also send questions to our experts if you need additional support. Lesson topics covered in this chapter include:

  • The strategic communication imperative vs. short-term approaches
  • Strategies of cross-cultural communication
  • The importance of workplace communication
  • Obstacles to effective communication
  • How Dell and FedEx manage organizational communication

Lesson Objective
The Strategic Communication Imperative in Organizations Compare the strategic communication imperative with short-term, tactical approaches.
Cross-Cultural Communication: Definition, Strategies & Examples Illustrate certain barriers that can prevent effective cross-cultural communication.
Workplace Communication: Importance, Strategies & Examples Evaluate ways to implement effective workplace communication.
Barriers to Effective Communication: Definition & Examples Anticipate various obstacles that inhibit productive communication.
Business Case Study: Organizational Communication at FedEx Analyze the communication structure of this specific organization.
Business Case Study: Communication at Dell Critique the organizational communication used at this company.

7 Lessons in Chapter 10: Types of Workplace Communication
Test your knowledge with a 30-question chapter practice test
The Strategic Communication Imperative in Organizations

1. The Strategic Communication Imperative in Organizations

In this lesson, we will discuss the strategic communication imperative and the way it is utilized by organizations in both internal and external groups to help fulfill organizational missions and long-term goals.

Cross-Cultural Communication: Definition, Strategies & Examples

2. Cross-Cultural Communication: Definition, Strategies & Examples

Cross-cultural communication is imperative for companies that have a diverse workforce and participate in the global economy. It is important for employees to understand the factors that are part of an effective, diverse workforce.

Workplace Communication: Importance, Strategies & Examples

3. Workplace Communication: Importance, Strategies & Examples

Workplace communication is very important to companies because it allows companies to be productive and operate effectively. Employees can experience an increase in morale, productivity and commitment if they are able to communicate up and down the communication chain in an organization.

Barriers to Effective Communication: Definition & Examples

4. Barriers to Effective Communication: Definition & Examples

Companies need to be aware of potential barriers to communication. In general, physical separation and differences in status differences, gender, culture and language can potentially either block or distort effective communication.

Business Case Study: Organizational Communication at FedEx

5. Business Case Study: Organizational Communication at FedEx

In any company, communication is key. In times of strategic change that will affect both employees and customers, very careful, considered communication can be the difference between success and failure with all stakeholder groups. In this lesson, we'll discuss why.

Business Case Study: Communication at Dell

6. Business Case Study: Communication at Dell

Seemingly simple aspects of running a business can be turned into a competitive advantage. In this lesson, we'll discuss how the management at Dell Computers became masters of strategic communication and how that helped their company succeed.

Required Assignments Reminder

7. Required Assignments Reminder

Sorry for the interruption to your course progress! We wanted to make sure you knew this course has a written assignment requirement in order to be completed. Read on to learn where to find these assignments and how to submit them.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

Earning College Credit

Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Support