About This Chapter
Types of Workplace Communication - Chapter Summary and Learning Objectives
How individuals communicate within an organization can determine attitudes and productivity. It's for this reason that effective workplace communication is imperative for successful business operation. The lessons in this chapter discuss various forms of communication along with hurdles that could impair productive workplace communication. Brief quizzes with each lesson help you self-assess your comprehension of the information. You can also send questions to our experts if you need additional support. Lesson topics covered in this chapter include:
- The strategic communication imperative vs. short-term approaches
- Strategies of cross-cultural communication
- The importance of workplace communication
- Obstacles to effective communication
- How Dell and FedEx manage organizational communication
|The Strategic Communication Imperative in Organizations||Compare the strategic communication imperative with short-term, tactical approaches.|
|Cross-Cultural Communication: Definition, Strategies & Examples||Illustrate certain barriers that can prevent effective cross-cultural communication.|
|Workplace Communication: Importance, Strategies & Examples||Evaluate ways to implement effective workplace communication.|
|Barriers to Effective Communication: Definition & Examples||Anticipate various obstacles that inhibit productive communication.|
|Business Case Study: Organizational Communication at FedEx||Analyze the communication structure of this specific organization.|
|Business Case Study: Communication at Dell||Critique the organizational communication used at this company.|
1. The Strategic Communication Imperative in Organizations
In this lesson, we will discuss the strategic communication imperative and the way it is utilized by organizations in both internal and external groups to help fulfill organizational missions and long-term goals.
2. Cross-Cultural Communication: Definition, Strategies & Examples
Cross-cultural communication is imperative for companies that have a diverse workforce and participate in the global economy. It is important for employees to understand the factors that are part of an effective, diverse workforce.
3. Workplace Communication: Importance, Strategies & Examples
Workplace communication is very important to companies because it allows companies to be productive and operate effectively. Employees can experience an increase in morale, productivity and commitment if they are able to communicate up and down the communication chain in an organization.
4. Barriers to Effective Communication: Definition & Examples
Companies need to be aware of potential barriers to communication. In general, physical separation and differences in status differences, gender, culture and language can potentially either block or distort effective communication.
5. Business Case Study: Organizational Communication at FedEx
In any company, communication is key. In times of strategic change that will affect both employees and customers, very careful, considered communication can be the difference between success and failure with all stakeholder groups. In this lesson, we'll discuss why.
6. Business Case Study: Communication at Dell
Seemingly simple aspects of running a business can be turned into a competitive advantage. In this lesson, we'll discuss how the management at Dell Computers became masters of strategic communication and how that helped their company succeed.
7. Required Assignments Reminder
Sorry for the interruption to your course progress! We wanted to make sure you knew this course has a written assignment requirement in order to be completed. Read on to learn where to find these assignments and how to submit them.
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Other chapters within the Business 307: Leadership & Organizational Behavior course
- Overview of Organizational Behavior
- Leadership in Organizations
- Management Process & Strategy
- Diversity & Social Issues in Leadership
- Personality in Organizations
- Attitudes & Values in Organizations
- Perception & Attribution in Organizations
- Employee Morale & Motivation
- Motivation Theory
- Work Teams & Group Behavior
- Team Decision Making
- Conflict in Organizations
- Organizational Structure & Design
- Job Design in Organizations
- Organizational & Company Culture
- Business Ethics & Issues
- Change in Organizations
- Globalization & Organizational Behavior
- Required Assignments for Business 307
- Studying for Business 307