Ch 9: Understanding Diversity while Communicating

About This Chapter

Increase your understanding of diversity in business communication using these helpful video lessons. These short reviews can prepare you for exams and even earn you transferable college credits.

Understanding Diversity while Communicating - Chapter Summary

In this chapter, you'll explore key cultural factors that can affect workplace communications. You'll study the effects of cultural diversity on corporate communications and how cultural differences and prejudices can affect communication. The lessons provide tips and strategies for overcoming cultural differences to create effective communication. Lessons contain illustrations and examples and are accessible at any time, on any device. Take self-assessment quizzes to determine what information you have retained and which topics, if any, you might need to continue studying. After you have completed this chapter, you should be able to:

  • Outline communications challenges and opportunities within a diverse business environment
  • Relate how to develop self-awareness, empathy and adaptability to improve business communication skills
  • Define cross-cultural communication and apply strategies for achieving success in this area
  • Differentiate between individualistic and collective cultures and detail how each affects communication styles
  • Explain differences in cultural perceptions of communication structures
  • Discuss how to communicate effectively to both masculine and feminine cultures
  • Describe the differences between monochronic and polychronic cultures
  • Detail successful communications across different languages, such as employing the use of interpreters
  • Relate the negative effects of prejudice and ethnocentrism in business

10 Lessons in Chapter 9: Understanding Diversity while Communicating
Test your knowledge with a 30-question chapter practice test
Communicating in a Diverse Work Environment: Opportunities & Challenges

1. Communicating in a Diverse Work Environment: Opportunities & Challenges

Today's workforce is a very diverse group, including people from all walks of life. This offers specific challenges and opportunities for communication within a company. In this lesson, we'll examine how diversity affects corporate communication.

Being a Self-Aware and Adaptive Communicator

2. Being a Self-Aware and Adaptive Communicator

To be an excellent speaker in the business world, you have to be self-aware and an adaptive communicator. This lesson will help you learn how to do that.

Being an Empathetic Communicator

3. Being an Empathetic Communicator

Empathy in the workplace allows for the development of good working relationships. This lesson covers the ways that you can be an empathetic communicator in business.

Cross-Cultural Communication: Definition, Strategies & Examples

4. Cross-Cultural Communication: Definition, Strategies & Examples

Cross-cultural communication is imperative for companies that have a diverse workforce and participate in the global economy. It is important for employees to understand the factors that are part of an effective, diverse workforce.

Individualistic vs. Collectivistic Cultures: Differences & Communication Styles

5. Individualistic vs. Collectivistic Cultures: Differences & Communication Styles

In this lesson, you will learn the difference between an individualistic and collectivistic culture and how it affects communication styles and message delivery.

Cultural Perceptions of Communication in Organizations: Low Context and High Context

6. Cultural Perceptions of Communication in Organizations: Low Context and High Context

Cultures have different perspectives regarding how to communicate. That doesn't necessarily mean words or phrases but the format or structure to that communication. Some are specific and pointed while others believe there is an inherent understanding present. We will discuss this issue here.

Masculine vs. Feminine Cultures: Distinctions & Communication Styles

7. Masculine vs. Feminine Cultures: Distinctions & Communication Styles

A presenter should understand both masculine and feminine cultural characteristics. In this lesson, you will learn the difference between the two cultures and how to use that knowledge to create a message that will be received successfully.

Monochronic vs. Polychronic Cultures: Definitions & Communication Styles

8. Monochronic vs. Polychronic Cultures: Definitions & Communication Styles

This lesson covers the difference between monochronic and polychronic cultures. It explains how communication styles are affected by how individuals interpret time.

Communicating in Different Languages: Dealing with Interpreters and Jargon

9. Communicating in Different Languages: Dealing with Interpreters and Jargon

Communicating effectively in different languages as part of a business environment revolves around eliminating jargon and utilizing interpreters for message delivery.

Prejudice & Ethnocentrism in Organizations

10. Prejudice & Ethnocentrism in Organizations

Prejudice is also known as a prejudgment and consists of thoughts and feelings regarding a specific group. This type of behavior can be detrimental to an organization's overall success.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

Earning College Credit

Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Support