About This Chapter
Understanding Enterprise Business Systems - Chapter Summary
The lessons in this chapter can help you review enterprise business systems. You'll find discussions of topics like supply chain management, the use of artificial intelligence for problem solving, and the transfer of transactional information. You'll also take a look at the use of enterprise resource planning to integrate business processes. By the end of the chapter, you should be ready to:
- Discuss the use of enterprise software for business applications
- Explain transaction processing systems, such as batch and real-time systems
- Assess the use of enterprise resource planning to integrate business processes
- Detail how customer relationship management software can be used to focus on customers
- Relate the function of supply chain management in a business, supplier, and customer network
- Discuss how knowledge management systems can be used to capture, store, and share information
- Address how to solve complex problems using artificial intelligence (AI) and expert systems
- Demonstrate understanding of electronic data interchange and the transfer of transactional information
These video lessons are brief, engaging, and filled with helpful examples provided by our subject matter experts. Each video is accompanied by a full written transcript, with vocabulary words highlighted in bold print for easy recognition. A brief multiple-choice quiz is available for each lesson to test your knowledge, and you can also print the lesson quizzes for use as worksheets.
1. Enterprise Software for Business Applications
Enterprise software gives multiple users in different locations access to the same functionality. This central system ensures that information is shared across all functional areas and levels of management within an organization.
2. Transaction Processing Systems (TPS): Batch and Real-Time Systems
Transaction processing systems capture and process the detailed information necessary to update data on the fundamental operations of an organization. Learn about the characteristics of different types of systems in this lesson.
3. Enterprise Resource Planning: Using ERP to Integrate Business Processes
Enterprise resource planning is a set of integrated program to manage the critical operations for an entire organization. Learn about the advantages and challenges of implementing ERP.
4. Customer Relationship Management: Using CRM to Focus on Customers
Customer relationship management (CRM) is an enterprise business system that organizations utilize to acquire, enhance, and retain relationships with customers. This lesson explores how CRM helps organizations become more customer-focused and profitable by combining functional processes with business operations.
5. Supply Chain Management in the Business, Supplier & Customer Network
Supply chain management is concerned with all the interconnected businesses that are part of providing end products or services to customers. Learn how SCM can reduce costs and improve customer service.
6. Knowledge Management: Capture, Store & Share Information with KM
Knowledge management makes it possible to capture, store, share and utilize the knowledge and experience of an organization. Learn about the different types of knowledge and how knowledge management is implemented in this video lesson.
7. Using Artificial Intelligence (AI) and Expert Systems to Solve Complex Problems
Artificial intelligence is used to develop computer systems that demonstrate characteristics of intelligent behavior. Expert systems make it possible for a novice to perform at the level of an expert in very specific situations. Learn more about both of these systems in this lesson.
8. Electronic Data Interchange and the Transfer of Transactional Information
Electronic Data Interchange is a set of rules that describe how electronic business is conducted over a computer network. Learn how EDI replaces the paper documents that used to be part of most business transactions.
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