Ch 5: Understanding Others

About This Chapter

The Understanding Others chapter of this Emotional Intelligence: Help & Review course is the simplest way to master understanding other people. This chapter uses simple and fun videos that are about five minutes long, plus text lessons, quizzes and a chapter exam to ensure you learn the essentials of understanding others.

Who's It For?

Anyone who needs help learning or mastering concepts about understanding others will benefit from the lessons in this chapter. There is no faster or easier way to learn about understanding others. Among those who would benefit are:

  • Students who have fallen behind in understanding emphatic communication
  • Students who struggle with learning disabilities or learning differences, including autism and ADHD
  • Students who prefer multiple ways of learning psychology (visual or auditory)
  • Students who have missed class time and need to catch up
  • Students who need an efficient way to learn about understanding others
  • Students who struggle to understand their teachers
  • Students who attend schools without extra psychology learning resources

How It Works:

  • Find videos in our course that cover what you need to learn or review.
  • Press play and watch the video lesson.
  • Refer to the video transcripts to reinforce your learning.
  • Test your understanding of each lesson with short quizzes.
  • Verify you're ready by completing the Understanding Others chapter exam.

Why It Works:

  • Study Efficiently: Skip what you know, review what you don't.
  • Retain What You Learn: Engaging animations and real-life examples make topics easy to grasp.
  • Be Ready on Test Day: Use the Understanding Others chapter exam to be prepared.
  • Get Extra Support: Ask our subject-matter experts any question about understanding others. They're here to help!
  • Study With Flexibility: Watch videos on any web-ready device.

Students Will Review:

This chapter helps students review the concepts in a unit about understanding others of a standard emotional intelligence course. Topics covered include:

  • Definition and types of emotions and moods
  • Interpreting mood in prose using tone
  • The effect of positive moods and negative state relief on prosocial behavior
  • The influence of perception on communication
  • How to be an empathic communicator
  • Examples and types of nonverbal communication
  • Significance of body language and facial expressions in nonverbal communication

17 Lessons in Chapter 5: Understanding Others
Test your knowledge with a 30-question chapter practice test
What are Emotions and Moods? - Types & Sources

1. What are Emotions and Moods? - Types & Sources

Emotions and moods both can affect the quality of the work environment. Positive emotions and moods can decrease absenteeism, turnover and worker stress.

Physical, Psychological and Emotional Changes in Adults

2. Physical, Psychological and Emotional Changes in Adults

As an adult you establish a unique identity, reach the proverbial midlife crisis, and eventually succumb to old age. In this lesson, learn about the physical, psychological, and emotional changes that take place along this journey.

Inappropriate Shifts in Verb Voice and Mood

3. Inappropriate Shifts in Verb Voice and Mood

If a person's attitude or tone of voice is constantly changing, he or she can be hard to read or understand. This can be applied to how we write. To communicate clearly, we need to recognize and correct inappropriate shifts in verb voice and mood.

Tone vs. Mood: Interpreting Meaning In Prose

4. Tone vs. Mood: Interpreting Meaning In Prose

In this lesson, learn the difference between the tone and the mood of a piece of prose. Explore examples of how tone and mood are conveyed by authors through word choice and telling details.

How Positive Moods and Negative State Relief Affect Prosocial Behavior

5. How Positive Moods and Negative State Relief Affect Prosocial Behavior

Your mood, good or bad, affects whether you are willing to engage in prosocial behavior. In this lesson, we look at how and why mood can determine whether people help others.

How Perception Influences the Communication Process

6. How Perception Influences the Communication Process

Perception's effect on the communication process is all about how the same message can be interpreted differently by different people. Distortions, such as stereotypes, projections and halo effects, all affect worker relationships and productivity.

Being an Empathetic Communicator

7. Being an Empathetic Communicator

Empathy in the workplace allows for the development of good working relationships. This lesson covers the ways that you can be an empathetic communicator in business.

What Is Mood? - Definition & Examples

8. What Is Mood? - Definition & Examples

Mood refers to a generalized state of feeling. In this lesson, learn about mood, how it differs from affect and emotion, examples of the different types of moods, and more.

Non-Verbal Communication: Examples, Types & Definition

9. Non-Verbal Communication: Examples, Types & Definition

In this lesson, you will learn where non-verbal communication comes from and why people display non-verbals cues. You will also see several examples of non-verbal communication that you will be able to spot in others.

Body Language in Nonverbal Communication: Importance, Types & Examples

10. Body Language in Nonverbal Communication: Importance, Types & Examples

While words can tell us a great deal, human beings are also able to enrich their communication through non-verbal cues like facial expressions, tone, and body language. These nuances can be so significant that they can give the same set of words two opposite meanings.

Facial Expressions in Nonverbal Communication: Importance & Explanation

11. Facial Expressions in Nonverbal Communication: Importance & Explanation

Facial expressions are a very important part of communication. Though nothing is said verbally, there is much to be understood about the messages we send and receive through the use of nonverbal communication, such as facial expressions.

The Difference Between Reflective & Active Listening

12. The Difference Between Reflective & Active Listening

Active and reflective listening both involve listening to a speaker without inserting opinions or judgments. Learn the definitions of active and reflective listening, their defining characteristics, and what truly separates these listening styles from each other.

Reflective Listening Statements Examples

13. Reflective Listening Statements Examples

Reflective listening statements take listening a step further to ensure that the speaker feels truly heard. Learn the definition and five categories of reflective listening and view various examples of reflective listening statements in this lesson.

Reflective Listening Exercises & Games

14. Reflective Listening Exercises & Games

Working on reflective listening with students can be great fun, and it also requires a lot of practice. This lesson offers games and exercises that help with reflective listening.

Strategies for Empathetic Listening

15. Strategies for Empathetic Listening

Learning to be an empathetic listener can be so important in many different relationships and professional situations. This lesson offers some specific strategies that are associated with empathetic listening.

Informational Listening: Definition & Skills

16. Informational Listening: Definition & Skills

Sometimes you listen to improve a relationship with a loved one, and sometimes you listen to learn, like in informational listening. Learn the definition of informational learning as well as skills and barriers to informational learning in this lesson.

Communication Cycle: Definition & Stages

17. Communication Cycle: Definition & Stages

In this lesson, we will learn the parts of the communication cycle. We will discuss senders and receivers, encoding and decoding, and messages and feedback. We will also learn how the cycle functions, and sometimes malfunctions, on the personal and social levels.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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