Ch 1: Using Email for Customer Service

About This Chapter

Technological advancements over the years have allowed emails to become a primary customer service strategy for companies. This chapter can help your employees understand how email is best used for customer service.

Using Email for Customer Service - Chapter Summary

Use the short and engaging lessons in this chapter to give your employees an in-depth look at using email for customer service. The lessons teach the following:

  • How to use email as a customer service strategy
  • Why email is often chosen as the preferred customer service strategy
  • Tips for using customer service emails to market to customers

The lessons can be used to prompt group discussions on the use of email for customer service during corporate training sessions. You can also allow employees to watch the videos independently on their computers or mobile devices. Quizzes and a chapter exam are available to test their comprehension of the lessons.

How It Helps

  • Helps restructure communication: The lessons help your employees understand what steps they can take to update to more practical customer communication methods.
  • Offers tips and strategies: Your employees can take advantage of specific tips and strategies that can help your company effectively use email as a customer service practice.
  • Improves customer relationships: This chapter is designed to teach your employees how to use emails to strengthen communication with customers, which can result in increased satisfaction and improved relationships.

Skills Covered

By reviewing the lessons in this chapter, your employees will be able to:

  • Explain why email is a great customer service strategy
  • Identify the best options for using email for customer service
  • Discuss why email is the preferred customer service strategy over phone and in-person interactions
  • Share how to use customer service emails to market for your company

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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Other Chapters

Other chapters within the Customer Service Email Etiquette course