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Ch 3: Verbal Skills for Sales

About This Chapter

Assign this chapter to your organization's sales professionals to help them review verbal communication concepts and improve their verbal skills. Your sales professionals can access these lessons at any time using any Internet-connected device.

Verbal Skills for Sales - Chapter Summary

This sales training resource covers strategies and techniques related to verbal skills. Assign this chapter to your sales professionals at any time to help them review important verbal communication concepts for sales presentations, sales calls and other sales situations.

The chapter is accessible at any time, and your employees can use any computer or mobile device to access the material. When they're finished with the lessons, they can take the accompanying chapter exam to solidify their understanding of these verbal skills.

How It Helps

  • Boosts important sales skills: The chapter shows sales professionals how to improve the quality of their sales presentations and sales calls.
  • Highlights effective verbal communication techniques: Lessons offer a variety of techniques related to sales questioning and tone of voice.
  • Improves communication skills : Sales professionals who complete the chapter will become more skilled at communicating with customers and closing sales.

Skills Covered

By the end of the chapter, your company's sales professionals should be able to:

  • Create and deliver effective sales presentations
  • Plan and make successful sales calls
  • Identify the needs and motivations of buyers by utilizing various questioning techniques
  • Sell to poor communicators
  • Assess the importance of tone of voice in sales

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