Ch 14: WEST Business & Marketing Education: Human Resources Fundamentals

About This Chapter

Study for the WEST Business & Marketing Education exam with this chapter on human resources fundamentals. These engaging video lessons examine the steps for assessing training needs and the methods for training employees.

WEST Business & Marketing Education: Human Resources Fundamentals - Chapter Summary

The videos and quizzes in this chapter are designed to help you review employee compensation, collective bargaining and 360 feedback in preparation for the WEST Business & Marketing Education exam. Brush up on human resources topics such as:

  • Determining training needs of an organization
  • Training program options
  • Training methods
  • Employee evaluation and feedback
  • Compensation
  • Collective bargaining
  • Human resource controls

These 5-10 minute video lessons include creative graphics and examples to present fundamental topics related to human resources. Each video also has a corresponding text transcript that you can use to easily review key terms and a multiple-choice quiz that ties back to the main ideas in the video.

WEST Business & Marketing Education: Human Resources Fundamentals - Chapter Objectives

The WEST Business & Marketing Education exam assesses the abilities of those seeking a credential to teach business and/or marketing in Washington. It is a computer-based exam that is made up of 110 multiple-choice questions that cover five domain areas. The business management and law domain area of the test includes questions on human resources; this domain makes up 17% of the test questions. You can use this chapter to prepare for questions on human resources principles and practices that you may encounter on this test.

7 Lessons in Chapter 14: WEST Business & Marketing Education: Human Resources Fundamentals
Test your knowledge with a 30-question chapter practice test
Assessing Training Needs of an Organization

1. Assessing Training Needs of an Organization

This lesson discusses the process of assessing the training needs of an organization, which begins with looking at what is presently being done there and comparing that to what needs to be done. New training plans can then be put into place, making it possible for managers to solve problems.

Types of Employee Training Programs

2. Types of Employee Training Programs

There are several types of employee training programs. Employees may receive basic literacy training, interpersonal skills training, technical training, problem-solving training and diversity or sensitivity training. Each type of training targets a different facet of an organization's overall culture and performance.

Methods for Training Employees: Mentoring, On-The-Job & Job Rotation

3. Methods for Training Employees: Mentoring, On-The-Job & Job Rotation

There are several different types of training methods used to acclimate an employee to a new job or even to a new position within his current organization. In this lesson, we'll discuss several different methods, including on-the-job training, job rotation and job mentoring.

Performance Appraisal and 360 Feedback

4. Performance Appraisal and 360 Feedback

Employee evaluations are a way managers can assess job performance and provide feedback to employees. An employee's performance is measured using various types of evaluation systems, including top-down appraisal, management by objectives (MBO), self-assessment and 360 degree feedback.

Understanding Employee Compensation

5. Understanding Employee Compensation

Compensation is pay for services during the course of employment. This can be direct (or monetary) compensation and indirect (or non-monetary) compensation in the form of benefits provided to the employee.

Function of Collective Bargaining

6. Function of Collective Bargaining

The function of collective bargaining is to negotiate work-related issues. Bargaining or negotiating takes place between the employer and the employees. The employees are represented by a collective bargaining unit.

Human Resource Controls: Appraisals, Discipline, Observations & Training

7. Human Resource Controls: Appraisals, Discipline, Observations & Training

This lesson will explain various human resource controls, including employee appraisals, discipline, observations and types of training as part of the management process.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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