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Ch 10: WEST Business & Marketing Education: Production & Operations

About This Chapter

Use this chapter to get a handle on operation management principles and production processes. This study guide can help you prepare for WEST Business & Marketing Education questions on total quality management, productivity, operations management planning and more.

WEST Business & Marketing Education: Production & Operations - Chapter Summary

This chapter includes lessons that can help you prepare for the WEST Business & Marketing Education exam. The videos examine the processes of productivity and profitability, implementing TQM in an organization and using data to manage operations. Topics covered in these videos include:

  • Operations management
  • Production processes
  • Management's role in productivity, profitability and quality
  • Total quality management principles
  • Management information systems

The videos are taught by experienced instructors who are experts in this field of study. They present key production and operations concepts in a straight-forward way and use graphics and real-world examples to help you retain the information. Each video has a multiple-choice quiz that ties back to main points in the videos.

WEST Business & Marketing Education: Production & Operations - Chapter Objectives

The WEST Business & Marketing Education exam is a teacher certification exam designed for those who want to earn a credential to teach business or marketing in Washington State. It is a computer-based exam that includes 110 multiple-choice questions; these questions cover five content domains that range from business management to information technology.

The topics in this chapter may be included within the questions from the business management and law content area; this section makes up 17% of the test. These lessons can help you prepare for questions on managing business operations to improve productivity and profitability. The end-of-chapter exam also gives you a chance to practice answering questions similar to those that will appear on the actual test.

7 Lessons in Chapter 10: WEST Business & Marketing Education: Production & Operations
Test your knowledge with a 30-question chapter practice test
Operations Management: Focusing on Production Efficiency & Customer Satisfaction

1. Operations Management: Focusing on Production Efficiency & Customer Satisfaction

Operations is the lifeblood of any organization - how a business works and processes materials and services helps produce its output. In this lesson we will focus on operations and explain the elements present in it.

The Processes of Production and Improving Productivity

2. The Processes of Production and Improving Productivity

In this lesson, learn about the different processes businesses use in the production of goods and services in our economy. You'll also learn about the concept of productivity and ways to improve it.

Productivity, Quality, Profitability and the Role of Managers

3. Productivity, Quality, Profitability and the Role of Managers

Top-, mid- and low-level managers play a significant role in how productivity and quality affects profitability in an organization. Each level of management makes different decisions about productivity and quality that impact an organization's profitability.

Five Principles of Total Quality Management (TQM)

4. Five Principles of Total Quality Management (TQM)

Total quality management (TQM) is achieved and becomes part of the overall organizational culture when the five principles - produce quality work the first time, focus on the customer, have a strategic approach to improvement, improve continuously and encourage mutual respect and teamwork - are practiced by all employees.

Implementing Total Quality Management (TQM) in an Organization

5. Implementing Total Quality Management (TQM) in an Organization

When an organization adopts total quality management, they are really creating a new culture of customer satisfaction and quality products and services utilizing the skills of highly qualified employees and strong supplier relations to meet and exceed organizational goals.

Operations Management Planning

6. Operations Management Planning

Businesses are complex systems engaged in complex activities that require constant planning and supervision. In this lesson, you'll learn about planning in operations management as well as various types of planning.

Management Information Systems: Using Data to Manage Operations

7. Management Information Systems: Using Data to Manage Operations

Management information systems (MIS) are an important source of data for any organization. How that data is reviewed and analyzed is the responsibility of the managers, and in this lesson we will describe the role of MIS and how managers can use different types of data MIS can produce.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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Other Chapters

Other chapters within the WEST Business & Marketing Education (038): Practice & Study Guide course

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