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Ch 9: WEST Business & Marketing Education: Work Groups & Teams

About This Chapter

Refresh your knowledge of the dynamics of work groups and teams with the lessons in this chapter. Watch our informative videos and then use the corresponding quizzes to prepare for the WEST Business & Marketing Education exam.

WEST Business & Marketing Education: Work Groups & Teams - Chapter Summary

You can use these lessons to review the concepts of groups, teams and mobs within an organization. The videos also cover the stages of group development and how to handle conflict in the work process. The lessons in this chapter prepare you for WEST Business & Marketing Education questions on:

  • Categories of employees in an organization
  • Types of work teams
  • Group development
  • Team building
  • Groupthink
  • Team conflict

Each of these lessons includes an entertaining video, text transcript and multiple-choice quiz. The short videos are only about 5-10 minutes long, and they can be watched from either a computer or mobile device. Our instructors are also available to answer questions, if you run into trouble while studying.

WEST Business & Marketing Education: Work Groups & Teams Objectives

These lessons have been specifically developed to prepare you to answer questions relating to organizational structure, the behavior of groups in an organization and group dynamics principles. These questions may be found within the business management and law content area of the WEST Business & Marketing Education test. This area makes up 17% of the test.

The WEST Business & Marketing Education exam is designed for individuals in Washington State who wish to earn a certification to teach business or marketing. You'll have two hours and 30 minutes to complete the 110 multiple-choice questions on this computer-based test.

7 Lessons in Chapter 9: WEST Business & Marketing Education: Work Groups & Teams
Test your knowledge with a 30-question chapter practice test
Groups, Mobs & Teams in Organizations

1. Groups, Mobs & Teams in Organizations

Why do some organizations work together better than others? It turns out that not all groups are teams, and not all teams are groups. This lesson explains the different categories of employees found in organizations, including groups, mobs, and teams.

Types of Work Teams: Functional, Cross-Functional & Self-Directed

2. Types of Work Teams: Functional, Cross-Functional & Self-Directed

Teams have become a popular way of organizing employees in organizations. This lesson identifies three different types of work teams: functional, cross-functional and self-directed teams.

Stages of Group Development: Forming, Storming, Norming, Performing & Adjourning

3. Stages of Group Development: Forming, Storming, Norming, Performing & Adjourning

Managers must be able to recognize and understand group behavior at its various stages. This lesson explains Tuckman's five stages of group development, including forming, storming, norming, performing and adjourning.

Becoming a Cohesive Group: Using Team Building to Increase Group Cohesion

4. Becoming a Cohesive Group: Using Team Building to Increase Group Cohesion

Have you ever wondered why some groups seem to work better together than others? In this lesson you will learn what it means to be a cohesive group and how team building activities can be used to increase group cohesion.

Groupthink: Definition & Examples

5. Groupthink: Definition & Examples

Some groups are quick to make decisions to maintain cohesion, but this can be a critical mistake to make. This lesson explains the concept of groupthink using the Challenger explosion as an example.

Team Conflict and the Work Process

6. Team Conflict and the Work Process

Conflict is inevitable in groups, which is why managers must understand it. In this lesson you will learn about the reasons why teams may encounter conflict while working together.

Team Player at Work: Definition, Characteristics & Example

7. Team Player at Work: Definition, Characteristics & Example

Are you in need of a team player or trying to become one? Having to be a team player is becoming more common in organizations today. Check out this article to find out more about what a team player is and the different characteristics one has.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
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Other Chapters

Other chapters within the WEST Business & Marketing Education (038): Practice & Study Guide course

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