Ch 11: Work Teams & Group Behavior

About This Chapter

Review the engaging lessons in this chapter to learn essential information about work teams and group behavior. The quizzes at the end of each lesson allow you to test your knowledge of the subject.

Work Teams & Group Behavior - Chapter Summary and Learning Objectives

Effective teams and groups are essential for a productive and efficient workplace. Managers must understand these teams throughout their development. This chapter takes a look at the different influences on group behavior and types of teams that may form at work. Instructors use engaging video and text lessons to discuss the characteristics of effective teams, the effects of size on group performance and more. The quiz available in every lesson can help assess your knowledge. By reviewing the information in this chapter, you'll understand:

  • The formation of groups
  • Qualities and roles of group members
  • How size can impact a team's productivity
  • Types and characteristics of teams
  • Challenges of designing teams
  • Processes to resolve team conflict
  • Creating team goals & aligning them with company goals

Lesson Objective
Groups in Organizations: Formation, Types & Quiz Analyze how groups form, and evaluate the types of groups.
Qualities of Group Members: Knowledge, Skills & Abilities Summarize the important terms related to group members' qualities.
Roles of Group Members: Perceptions, Expectations & Conflict Survey the terminology and analyze perceptions and expectations associated with the roles of group members.
Influences on Group Behavior in the Workplace Outline various factors that can influence the behavior of a group.
How Size Affects Group Performance Calculate how a group's size can impact its performance.
Types of Work Teams: Functional, Cross-Functional & Self-Directed Compare different types of work teams, including self-managed and multicultural.
Characteristics of Effective Teams: Examples and Qualities Illustrate examples of effective teams.
Applications & Issues in Designing Work Teams Evaluate the contemporary issues of designing teams within organizations.
Setting Team Goals & Objectives Describe SMART goals and the goal-setting process
Aligning Individual Strengths With Team Goals Outline the benefits of aligning individuals's strengths with team goals
Aligning Team & Company Goals Identify ways teams create goals that work towards accomplishing company goals and missions
Team Conflict and the Work Process Break down conflict in teams, and how managers approach it

12 Lessons in Chapter 11: Work Teams & Group Behavior
Test your knowledge with a 30-question chapter practice test
Groups in Organizations: Formation & Types

1. Groups in Organizations: Formation & Types

There are many different types of groups, likely more than you may be aware of. In this lesson, we will explore the various types of groups and how they are defined. We will also look at how or why they form, as this will give us a better understanding of their focus and design.

Qualities of Group Members: Knowledge, Skills & Abilities

2. Qualities of Group Members: Knowledge, Skills & Abilities

Groups have a lot of dynamics, and in many ways, those dynamics are made up of the members in the group. Each member brings different knowledge, skills and abilities to the group, and in this lesson, we will address those three key areas.

Roles of Group Members: Perceptions, Expectations & Conflict

3. Roles of Group Members: Perceptions, Expectations & Conflict

Groups are made up of people who each have their own perceptions and expectations of the group and its work. If those perceptions and expectations are not met, conflict can arise. In this lesson, we'll identify the types of roles in groups and see the interplay of expectations, perceptions and conflict within a group.

Influences on Group Behavior in the Workplace

4. Influences on Group Behavior in the Workplace

Any workplace is comprised of groups of individuals. The way these groups behave can be an important aspect of culture and performance. In this lesson, we'll discuss what might influence group behavior.

How Size Affects Group Performance

5. How Size Affects Group Performance

Group size has a direct impact on group productivity and function, allowing different roles to emerge that will influence how the group operates and interacts. In this lesson, we will review group size as a variable in group performance.

Types of Work Teams: Functional, Cross-Functional & Self-Directed

6. Types of Work Teams: Functional, Cross-Functional & Self-Directed

Teams have become a popular way of organizing employees in organizations. This lesson identifies three different types of work teams: functional, cross-functional and self-directed teams.

Characteristics of Effective Teams: Examples and Qualities

7. Characteristics of Effective Teams: Examples and Qualities

Effective teams can contribute heavily to the success of an organization. This lesson explores the key characteristics that make teams effective in the business world. You'll see an example of each characteristic and learn about underlying, supportive aspects of effectiveness.

Applications & Issues in Designing Work Teams

8. Applications & Issues in Designing Work Teams

Designing and managing a work team brings about quality decisions, products, and services. You need a mission plus team members with expertise, commitment, and trust. It's also important to establish a plan, accountability, and conflict resolution.

Setting Team Goals & Objectives

9. Setting Team Goals & Objectives

The goal-setting process can be more effective when team members are involved and SMART goals are used. This lesson will explain these factors and offer some tips on how to successfully approach the goal-setting process.

Aligning Individual Strengths With Team Goals

10. Aligning Individual Strengths With Team Goals

The most successful teams are made of people who are able to use their strengths to contribute towards project goals. This lesson will discuss the benefits of this method as well as how to do it.

Aligning Team & Company Goals

11. Aligning Team & Company Goals

Teams are supposed to set goals that support the company's greater goal, but sometimes it's necessary to realign these goals. Let's look at how goals are made and how different echelons work together to successfully accomplish the company's mission.

Team Conflict and the Work Process

12. Team Conflict and the Work Process

Conflict is inevitable in groups, which is why managers must understand it. In this lesson you will learn about the reasons why teams may encounter conflict while working together.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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