Ch 7: Work Teams

About This Chapter

Watch these video lessons on work teams and learn about the different kinds of groups that can be formed and used in the workplace. These video lessons are short and engaging and make learning easy!

Work Teams - Chapter Summary and Learning Objectives

Teamwork is important in a lot of areas, and the business world is no exception. In this set of lessons, you'll learn about several different aspects of work teams, from the different types of teams that can exist to the ways managers can resolve conflict within a group.

As an introduction to the subject, you'll learn about functional, cross-functional, and self-directed work teams. The five different stages of group development, which include forming, storming, performing, and adjourning stages, will also be discussed. Additionally, you'll explore the strategies managers can use to form a cohesive group. In this lesson, team-building activities that can be used to increase group cohesion are introduced, and you'll also learn about what, exactly, it means for a group to be cohesive.

The concept of groupthink is explained in these lessons as well. Using the space shuttle Challenger as an example, the instructor will introduce you to groupthink's definition.

Finally, you'll learn about conflict, which is somewhat inevitable when you're talking about working in groups. Managers will have to learn how to deal with conflict in the workplace, and these lessons will discuss reasons why conflict can become a factor in work teams. As a companion to the exploration of what causes conflict, you'll also learn about the process of conflict resolution. You'll learn strategies like avoidance, soothing, compromise, collaboration, confrontation, and third-party intervention.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
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Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
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