Ch 4: Working at a Veterinary Hospital

About This Chapter

Use these lessons to review important aspects of working in a veterinary hospital. Gain an understanding of communication skills, record keeping and stress management.

Working at a Veterinary Hospital - Chapter Summary

Use our videos and quizzes to review information about needed skills for working in a veterinary hospital. Our instructors will guide you through lessons in communicating with clients, veterinarians and other staff members, as well as how to manage stress and present a professional appearance and attitude.

Other lessons look at administrative tasks such as admitting and discharging patients, record keeping and understanding pet insurance. You'll also get information on labeling prescription medications. After watching all these lessons, you should be prepared to:

  • Discuss effective communications with clientele and staff members
  • Describe professional attire, appearance and behavior
  • Understand common medical forms
  • Explain the basics of admitting and discharging veterinary patients
  • List types of veterinary medical records and what they contain
  • Avoid common mistakes in record keeping
  • Explore ways to manage stress

These brief, engaging lessons simplify each topic to make learning fun. Our instructors have created multiple-choice exams to accompany each lesson. These short exams let you test your knowledge and gain practice answering questions in this type of format. Video tags make it simple to return to the lesson to review areas where you need additional study.

16 Lessons in Chapter 4: Working at a Veterinary Hospital
Test your knowledge with a 30-question chapter practice test
Communication Between Staff Members at a Veterinary Hospital

1. Communication Between Staff Members at a Veterinary Hospital

In this lesson, you'll learn about the five key traits of positive interpersonal communication at the veterinary clinic, why they're important, and what two important rules you must follow when working with veterinarians.

Listening & Verbal Skills with Veterinary Clientele

2. Listening & Verbal Skills with Veterinary Clientele

This lesson covers some important aspects and examples of proper communication with clients in a veterinary hospital: listening skills and verbal skills.

Interacting with Veterinary Clientele: Body Language & Written Skills

3. Interacting with Veterinary Clientele: Body Language & Written Skills

This lesson will go over the importance and examples of body language when interacting with clientele, as well as the importance of good written communication in a clinical setting.

Interacting with Animals at a Veterinary Hospital

4. Interacting with Animals at a Veterinary Hospital

This lesson will define and contrast two important behaviors in animals: instinctive behavior and learned behavior. It will cover the basics of animal handling and restraint.

Professional Conduct in a Veterinary Hospital

5. Professional Conduct in a Veterinary Hospital

In this lesson, we're going to discuss the importance of professional conduct in the veterinary workplace and why it's just as important outside of work.

Workplace Attire & Appearance at Veterinary Hospitals

6. Workplace Attire & Appearance at Veterinary Hospitals

This lesson will go over some important points related to the need for professional appearance and attire in a veterinary hospital as well as some details as what you can commonly expect with respect to dress code.

Common Veterinary Medical Forms & Their Importance

7. Common Veterinary Medical Forms & Their Importance

This lesson goes over some of the more common and important forms and certificates clients will receive or have to sign when visiting a veterinary clinic.

Admitting & Discharging Veterinary Patients

8. Admitting & Discharging Veterinary Patients

In this lesson, we go over some of the basic but important points related to office visits, admitting patients, and discharging them from the hospital. There is a short quiz following the lesson.

What is a Veterinary Medical Record?

9. What is a Veterinary Medical Record?

This lesson will go over what a medical record is, what it contains, and why it's important from a legal standpoint. We'll also look at tips on how to properly keep one.

POVMR & SOAP Record Formats in Veterinary Medicine

10. POVMR & SOAP Record Formats in Veterinary Medicine

This lesson will define the POVMR (problem-oriented veterinary medical record) and its four sections, as well as a brief example of the SOAP format used in the POVMR.

How to Label Prescription Medication for Veterinary Patients

11. How to Label Prescription Medication for Veterinary Patients

This lesson will go over what a prescription medication label should contain in veterinary medicine and how directions should be written out for clientele.

The Importance of Veterinary-Client Education

12. The Importance of Veterinary-Client Education

This lesson will take a look at the importance and definition of client education and client compliance as well as what steps you can take to improve both of them.

Importance of the Veterinary Wellness Program

13. Importance of the Veterinary Wellness Program

One of the most important parts of veterinary medicine is the wellness program, as it helps patients live longer and healthier lives by screening for and preventing problems before they begin.

The Basics of Pet Health Insurance

14. The Basics of Pet Health Insurance

This lesson will go over some important terms related to pet health insurance, such as deductible, premium, and coinsurance, as well as the pros and cons of health insurance for pets.

Role of Veterinary Staff in Pet Owner Grief Situations

15. Role of Veterinary Staff in Pet Owner Grief Situations

In this lesson, we will go over grief pertaining to the human-animal bond after euthanasia or any death. We will also look at what role veterinary staff play in this process.

Dealing with Stress in a Veterinary Hospital

16. Dealing with Stress in a Veterinary Hospital

This lesson will go over some common and major stressors in veterinary practice, what signs to look out for, and what you need to do when you recognize them. Then, use our quiz to test what you learned.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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