About This Chapter
Workplace Communication Skills - Chapter Summary
Communication between co-workers, managers and clients is an essential part of a company's daily operations. The engaging video lessons in this chapter can help all levels of employees improve their workplace communication skills by teaching them about the following:
- Methods of communication often used by managers
- Why effective communication is important in the workplace
- Interpersonal skills necessary for effective communication on the job
- Nonverbal communication between group members
- Conflict resolution strategies for organizations
- How business etiquette contributes to a company's success
The video lessons can be used in corporate training sessions or in group activities designed to strengthen workplace communication skills. Self-assessment quizzes and a chapter exam are available to help your employees test their comprehension of the lessons. You can also use the final exam to gauge their understanding of the entire course.
How It Helps
- Strengthens workplace relationships: Learning strategies for effective communication can help your employees and managers improve their relationships, which creates a more relaxed work environment.
- Encourages collaboration: Individuals who are better able to communicate are often inspired to participate in formal and informal collaborative efforts that can aid in your company's overall production.
- Reduces conflict: The lessons teach strategies that can encourage your employees to accommodate one another during interactions and actively avoid or resolve conflict when it arises.
- Improves client relationships: Learning business etiquette skills can help your employees better interact with your clients.
By the end of this chapter, employees will be able to:
- Describe interpersonal, non-verbal and other types of communication
- Explain how effective two-way communication strengthens the workplace
- Outline the interpersonal skills necessary to effectively interact and communicate on the job
- Identify the five key functions of nonverbal communication
- Explain compromise, collaboration, accommodation and other conflict resolution strategies
- Describe four specific areas of business etiquette
1. Types of Communication: Interpersonal, Non-Verbal, Written & Oral
This lesson distinguishes between the various methods of communication used by managers, including interpersonal communication, nonverbal communication, written communication and oral communication.
2. Why Communication Matters in the Workplace
Effective communication is a 2-way information sharing process that strengthens the workplace by helping employees understand directions, complete tasks and become successful. It also provides a vital key to cooperation and productivity.
3. Interpersonal Skills in the Workplace: Examples and Importance
The ability to communicate within an organization depends heavily upon people's interpersonal skills. These are the tools people use to interact and communicate with individuals in an organizational environment.
4. Understanding the Nonverbal Communication of Group Members
Nonverbal communication can be difficult to comprehend in group business environment. Subtle cues are often missed, which can easily have verbal messages misunderstood. There are five key functions of nonverbal communication that can help identify potential issues in communication.
5. Conflict Resolution: Managing Conflict in Organizations
Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.
6. Practical Application: Conflict Resolution Scenario
Are you dealing with workplace conflict? Are you frustrated with the lack of resolution? This activity provides insight into various workplace conflict scenarios and how to resolve those conflicts using leadership and communication skills.
7. Business Etiquette In the Workplace and Beyond
The proper business etiquette is very important for workers to observe in order to create a professional workplace. There are four specific areas of business etiquette that provides a basic framework for a successful company.
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