About This Chapter
Workplace Communication Techniques - Chapter Summary
Remember the distinctions between types of communication, including oral and visual, the definition and examples of cultural barriers to communication and related subjects by using this chapter of interactive lessons. Other subjects you will cover include the following:
- Importance of workplace communication
- Workplace communication: effective parts
- Steps and key terms of the communication process
- Overview of organizational communication
Skip around to different topics by using the timeline that can be found below each video. Quick multiple-choice quizzes exist at the end of each lesson. Contact the instructors by clicking the Help tab if you have a question about the chapter or course.
1. Why Communication Matters in the Workplace
Effective communication is a 2-way information sharing process that strengthens the workplace by helping employees understand directions, complete tasks and become successful. It also provides a vital key to cooperation and productivity.
2. Elements of Effective Communication in the Workplace
Effective communication is a necessity in the workplace. There are four elements of effective communication that help improve the two-way information sharing process. These four specific elements involve being concise and clear, practical, factual and persuasive.
3. The Communication Process
This lesson describes the process of communication. Terms such as sender, receiver, channel, encoding, decoding, noise, and feedback will be defined and explained with examples.
4. Organizational Communication
If you've ever had a job, you likely understand that there are different ways to communicate with colleagues and employers. This lesson describes the role of organizational communication in the workplace while defining terms such as downward, upward, horizontal and informal communication.
5. Choosing Your Channel of Communication: Oral, Written, Visual & Electronic
Sometimes how you deliver information is just as important as what information you deliver to an audience. It is important to understand the advantages and disadvantages to the four different types of communication channels: oral, written, visual and electronic.
6. What Are Cultural Barriers to Communication in the Workplace? - Definition & Examples
A thriving global marketplace requires effective communication across cultures. Learn about the cultural barriers to communication in the workplace and take a quiz to test your knowledge.
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Other chapters within the PHR Certification Exam Study Guide - Professional in Human Resources course
- Role & Structure of Human Resources Management
- Human Resources & Organizational Policies
- Human Resources & the Hiring Process
- Role of Human Resources in Employee Development
- Organizational Development Theories
- Organizational Processes & Strategy
- Role of Human Resources in Compensation & Benefits
- Employee Rights & Employment Law
- Employee Workplace Relations
- Employee Discipline & Termination
- Employee Feedback
- Role of Human Resources in Labor Relations
- Workplace Safety & Risk Management
- Business Assessment & Analysis
- Role of HR in Change Management
- Organizational Structure in the Workplace
- Workplace Diversity
- Business Records Management
- Human Resources Technology & Metrics