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Ch 18: Workplace Communication Techniques

About This Chapter

Watch the videos in this chapter to regain your knowledge about workplace communication and ways to improve it. Quizzes are provided so that you can test yourself.

Workplace Communication Techniques - Chapter Summary

Remember the distinctions between types of communication, including oral and visual, the definition and examples of cultural barriers to communication and related subjects by using this chapter of interactive lessons. Other subjects you will cover include the following:

  • Importance of workplace communication
  • Workplace communication: effective parts
  • Steps and key terms of the communication process
  • Overview of organizational communication

Skip around to different topics by using the timeline that can be found below each video. Quick multiple-choice quizzes exist at the end of each lesson. Contact the instructors by clicking the Help tab if you have a question about the chapter or course.

6 Lessons in Chapter 18: Workplace Communication Techniques
Test your knowledge with a 30-question chapter practice test
Why Communication Matters in the Workplace

1. Why Communication Matters in the Workplace

Effective communication is a 2-way information sharing process that strengthens the workplace by helping employees understand directions, complete tasks and become successful. It also provides a vital key to cooperation and productivity.

Elements of Effective Communication in the Workplace

2. Elements of Effective Communication in the Workplace

Effective communication is a necessity in the workplace. There are four elements of effective communication that help improve the two-way information sharing process. These four specific elements involve being concise and clear, practical, factual and persuasive.

The Communication Process

3. The Communication Process

This lesson describes the process of communication. Terms such as sender, receiver, channel, encoding, decoding, noise, and feedback will be defined and explained with examples.

Organizational Communication

4. Organizational Communication

If you've ever had a job, you likely understand that there are different ways to communicate with colleagues and employers. This lesson describes the role of organizational communication in the workplace while defining terms such as downward, upward, horizontal and informal communication.

Choosing Your Channel of Communication: Oral, Written, Visual & Electronic

5. Choosing Your Channel of Communication: Oral, Written, Visual & Electronic

Sometimes how you deliver information is just as important as what information you deliver to an audience. It is important to understand the advantages and disadvantages to the four different types of communication channels: oral, written, visual and electronic.

What Are Cultural Barriers to Communication in the Workplace? - Definition & Examples

6. What Are Cultural Barriers to Communication in the Workplace? - Definition & Examples

A thriving global marketplace requires effective communication across cultures. Learn about the cultural barriers to communication in the workplace and take a quiz to test your knowledge.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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