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Ch 7: Workplace Communication

About This Chapter

The Workplace Communication chapter of this Leadership Study Guide course is the simplest way to master workplace communication. This chapter uses simple and fun videos that are about five minutes long, plus lesson quizzes and a chapter exam to ensure you learn the essentials of workplace communication.

Who's It For?

Anyone who needs help learning or mastering workplace communication material will benefit from the lessons in this chapter. There is no faster or easier way to learn workplace communication. Among those who would benefit are:

  • Students who have fallen behind in understanding workplace communication
  • Students who struggle with learning disabilities or learning differences, including autism and ADHD
  • Students who prefer multiple ways of learning about leadership (visual or auditory)
  • Students who have missed class time and need to catch up
  • Students who need an efficient way to learn about workplace communication
  • Students who struggle to understand their teachers
  • Students who attend schools without extra leadership learning resources

How It Works:

  • Find videos in our course that cover what you need to learn or review.
  • Press play and watch the video lesson.
  • Refer to the video transcripts to reinforce your learning.
  • Test your understanding of each lesson with short quizzes.
  • Verify you're ready by completing the Workplace Communication chapter exam.

Why It Works:

  • Study Efficiently: Skip what you know, review what you don't.
  • Retain What You Learn: Engaging animations and real-life examples make topics easy to grasp.
  • Be Ready on Test Day: Use the Workplace Communication chapter exam to be prepared.
  • Get Extra Support: Ask our subject-matter experts any leadership question. They're here to help!
  • Study With Flexibility: Watch videos on any web-ready device.

Students Will Review:

This chapter helps students review the concepts in workplace communication unit of a standard business leadership course. Topics covered include:

  • Managerial communication
  • Types, process and importance of communication
  • Organizational communication
  • Conflict resolution, mediation and arbitration
  • Biases, Perception, and interpreting behavior

9 Lessons in Chapter 7: Workplace Communication
Test your knowledge with a 30-question chapter practice test
What is Communication? - Definition & Importance

1. What is Communication? - Definition & Importance

Any task or transaction that requires more than one person can only be successfully completed with communication. In this lesson, you'll learn what communication is, types of communication and the importance of communication.

Managerial Communication

2. Managerial Communication

This lesson discusses the role of communication for management by detailing the various functions it facilitates. Why do managers need to be able to communicate well? What are the challenges in that process?

The Communication Process

3. The Communication Process

This lesson describes the process of communication. Terms such as sender, receiver, channel, encoding, decoding, noise, and feedback will be defined and explained with examples.

Types of Communication: Formal, Informal, Grapevine, Verbal & Non-Verbal

4. Types of Communication: Formal, Informal, Grapevine, Verbal & Non-Verbal

Communication is essential for success in any business, and the type of communication will vary given the circumstances and business needs. In this lesson, you'll learn about verbal, non-verbal, formal, informal and grapevine communication.

Types of Communication: Interpersonal, Non-Verbal, Written & Oral

5. Types of Communication: Interpersonal, Non-Verbal, Written & Oral

This lesson distinguishes between the various methods of communication used by managers, including interpersonal communication, nonverbal communication, written communication and oral communication.

Organizational Communication

6. Organizational Communication

If you've ever had a job, you likely understand that there are different ways to communicate with colleagues and employers. This lesson describes the role of organizational communication in the workplace while defining terms such as downward, upward, horizontal and informal communication.

Conflict Resolution: Managing Conflict in Organizations

7. Conflict Resolution: Managing Conflict in Organizations

Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.

Mediation & Arbitration: Third-Party Interventions in Organizations

8. Mediation & Arbitration: Third-Party Interventions in Organizations

Some conflicts simply cannot be resolved by those involved in the dispute. This lesson will explain the use of third-party interventions to help disputants resolve conflict they could not solve on their own.

Perception, Bias & Interpreting Behavior

9. Perception, Bias & Interpreting Behavior

Have you ever wondered why two people can experience the same event, but give two different accounts of what happened? In this lesson, you will learn about how perception and bias play a role in how we interpret our world.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

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