About This Chapter
Who's It For?
Anyone who needs help learning or mastering workplace communication material will benefit from the lessons in this chapter. There is no faster or easier way to learn workplace communication. Among those who would benefit are:
- Students who have fallen behind in understanding workplace communication
- Students who struggle with learning disabilities or learning differences, including autism and ADHD
- Students who prefer multiple ways of learning about leadership (visual or auditory)
- Students who have missed class time and need to catch up
- Students who need an efficient way to learn about workplace communication
- Students who struggle to understand their teachers
- Students who attend schools without extra leadership learning resources
How It Works:
- Find videos in our course that cover what you need to learn or review.
- Press play and watch the video lesson.
- Refer to the video transcripts to reinforce your learning.
- Test your understanding of each lesson with short quizzes.
- Verify you're ready by completing the Workplace Communication chapter exam.
Why It Works:
- Study Efficiently: Skip what you know, review what you don't.
- Retain What You Learn: Engaging animations and real-life examples make topics easy to grasp.
- Be Ready on Test Day: Use the Workplace Communication chapter exam to be prepared.
- Get Extra Support: Ask our subject-matter experts any leadership question. They're here to help!
- Study With Flexibility: Watch videos on any web-ready device.
Students Will Review:
This chapter helps students review the concepts in workplace communication unit of a standard business leadership course. Topics covered include:
- Managerial communication
- Types, process and importance of communication
- Organizational communication
- Conflict resolution, mediation and arbitration
- Biases, Perception, and interpreting behavior
1. What is Communication? - Definition & Importance
Any task or transaction that requires more than one person can only be successfully completed with communication. In this lesson, you'll learn what communication is, types of communication and the importance of communication.
2. Managerial Communication
This lesson discusses the role of communication for management by detailing the various functions it facilitates. Why do managers need to be able to communicate well? What are the challenges in that process?
3. The Communication Process
This lesson describes the process of communication. Terms such as sender, receiver, channel, encoding, decoding, noise, and feedback will be defined and explained with examples.
4. Types of Communication: Formal, Informal, Grapevine, Verbal & Non-Verbal
Communication is essential for success in any business, and the type of communication will vary given the circumstances and business needs. In this lesson, you'll learn about verbal, non-verbal, formal, informal and grapevine communication.
5. Types of Communication: Interpersonal, Non-Verbal, Written & Oral
This lesson distinguishes between the various methods of communication used by managers, including interpersonal communication, nonverbal communication, written communication and oral communication.
6. Organizational Communication
If you've ever had a job, you likely understand that there are different ways to communicate with colleagues and employers. This lesson describes the role of organizational communication in the workplace while defining terms such as downward, upward, horizontal and informal communication.
7. Conflict Resolution: Managing Conflict in Organizations
Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.
8. Mediation & Arbitration: Third-Party Interventions in Organizations
Some conflicts simply cannot be resolved by those involved in the dispute. This lesson will explain the use of third-party interventions to help disputants resolve conflict they could not solve on their own.
9. Perception, Bias & Interpreting Behavior
Have you ever wondered why two people can experience the same event, but give two different accounts of what happened? In this lesson, you will learn about how perception and bias play a role in how we interpret our world.
Earning College Credit
Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.
To learn more, visit our Earning Credit Page
Transferring credit to the school of your choice
Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.