Copyright

Ch 4: Workplace Conflict

About This Chapter

We had our subject-matter experts put together these lessons to improve your understanding of workplace conflict. Get to know the sources of workplace conflict and the process of managing conflict in organizations.

Workplace Conflict - Chapter Summary

The lessons here will strengthen your knowledge of workplace conflict. Learn about the types and perspectives of workplace conflict, conflict resolution bargaining strategies, and the five steps of the negotiation process. You will also learn the information discussed in other lessons, including:

  • Task, process and relationship conflict in the workplace
  • Differences between functional and dysfunctional conflict
  • Stages in the conflict process
  • Conflict resolution
  • Integrative and distributive bargaining strategies

Our experts designed these lessons to be short so you will find it possible to make good progress through your studies, even if you have a busy schedule. These are video lessons, each lasting about 5-10 minutes in run time. Simply log in using your mobile device whenever you have a few minutes, and complete a lesson or two. You can easily keep track of your progress from your dashboard.

7 Lessons in Chapter 4: Workplace Conflict
Test your knowledge with a 30-question chapter practice test
Defining Workplace Conflict: Types and Perspectives

1. Defining Workplace Conflict: Types and Perspectives

When conflict develops within an organization, there are different ways that managers can handle issues. The three different perspectives regarding conflict are traditional, interactionalist and managed conflict.

Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

2. Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

Companies have to learn to deal with conflict on a daily basis. Organizational conflict is disagreement between groups or employees regarding work-related issues. Task, relationship and process are the three sources of conflict in a workplace.

Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation

3. Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation

Though usually people think of it as a bad thing, conflict can be a positive occurrence within an organization to bring about change. Two types of conflict are dysfunctional (negative conflict) and functional conflict (positive conflict).

What is the Conflict Process? - Definition and Stages

4. What is the Conflict Process? - Definition and Stages

The conflict process deals with five steps that help alleviate disagreement, problems or fighting within organizations. The five steps are potential opposition or incompatibility, cognition and personalization, intentions, behavior and outcomes.

Conflict Resolution: Managing Conflict in Organizations

5. Conflict Resolution: Managing Conflict in Organizations

Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.

Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining

6. Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining

Bargaining is a joint process of finding a mutually acceptable solution to a complex conflict. There are two types of bargaining that can be used by individuals daily in an organizational environment.

What is Negotiation? - The Five Steps of the Negotiation Process

7. What is Negotiation? - The Five Steps of the Negotiation Process

Companies have to negotiate in numerous areas of organizational conflict. Negotiation is an open process for two parties to find an acceptable solution to a complicated conflict. There are five steps to the negotiation process.

Chapter Practice Exam
Test your knowledge of this chapter with a 30 question practice chapter exam.
Not Taken
Practice Final Exam
Test your knowledge of the entire course with a 50 question practice final exam.
Not Taken

Earning College Credit

Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Support