About This Chapter
Workplace Conflict - Chapter Summary
The lessons here will strengthen your knowledge of workplace conflict. Learn about the types and perspectives of workplace conflict, conflict resolution bargaining strategies, and the five steps of the negotiation process. You will also learn the information discussed in other lessons, including:
- Task, process and relationship conflict in the workplace
- Differences between functional and dysfunctional conflict
- Stages in the conflict process
- Conflict resolution
- Integrative and distributive bargaining strategies
Our experts designed these lessons to be short so you will find it possible to make good progress through your studies, even if you have a busy schedule. These are video lessons, each lasting about 5-10 minutes in run time. Simply log in using your mobile device whenever you have a few minutes, and complete a lesson or two. You can easily keep track of your progress from your dashboard.
1. Defining Workplace Conflict: Types and Perspectives
When conflict develops within an organization, there are different ways that managers can handle issues. The three different perspectives regarding conflict are traditional, interactionalist and managed conflict.
2. Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict
Companies have to learn to deal with conflict on a daily basis. Organizational conflict is disagreement between groups or employees regarding work-related issues. Task, relationship and process are the three sources of conflict in a workplace.
3. Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation
Though usually people think of it as a bad thing, conflict can be a positive occurrence within an organization to bring about change. Two types of conflict are dysfunctional (negative conflict) and functional conflict (positive conflict).
4. What is the Conflict Process? - Definition and Stages
The conflict process deals with five steps that help alleviate disagreement, problems or fighting within organizations. The five steps are potential opposition or incompatibility, cognition and personalization, intentions, behavior and outcomes.
5. Conflict Resolution: Managing Conflict in Organizations
Conflict can be solved in many ways. This lesson provides an overview of the different types of conflict resolution strategies, including avoidance, accommodation, competition, compromise, and collaboration.
6. Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining
Bargaining is a joint process of finding a mutually acceptable solution to a complex conflict. There are two types of bargaining that can be used by individuals daily in an organizational environment.
7. What is Negotiation? - The Five Steps of the Negotiation Process
Companies have to negotiate in numerous areas of organizational conflict. Negotiation is an open process for two parties to find an acceptable solution to a complicated conflict. There are five steps to the negotiation process.
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Other chapters within the CM Leading & Controlling Exam Study Guide - Certified Manager course
- Workplace Leadership
- Employee Motivation in the Workplace
- Managing Change in the Workplace
- Organizational Politics at Work
- Managing Workplace Misbehavior
- Types of Workplace Misbehavior
- Privacy in the Workplace
- Time & Stress Management at Work
- Organizational Control in Business
- Controlling Operations Costs in Business
- Quality Management in Business
- Inventory Control in Business
- Business Accounting Fundamentals
- Financial Statements for Business
- Financial Analysis for Business
- Financial Management for Business
- CM Leading & Controlling Exam Study Guide - Certified Manager Flashcards