Ch 4: Workplace Conflict

About This Chapter

We had our subject-matter experts put together these lessons to improve your understanding of workplace conflict. Get to know the sources of workplace conflict and the process of managing conflict in organizations.

Workplace Conflict - Chapter Summary

The lessons here will strengthen your knowledge of workplace conflict. Learn about the types and perspectives of workplace conflict, conflict resolution bargaining strategies, and the five steps of the negotiation process. You will also learn the information discussed in other lessons, including:

  • Task, process and relationship conflict in the workplace
  • Differences between functional and dysfunctional conflict
  • Stages in the conflict process
  • Conflict resolution
  • Integrative and distributive bargaining strategies

Our experts designed these lessons to be short so you will find it possible to make good progress through your studies, even if you have a busy schedule. These are video lessons, each lasting about 5-10 minutes in run time. Simply log in using your mobile device whenever you have a few minutes, and complete a lesson or two. You can easily keep track of your progress from your dashboard.

7 Lessons in Chapter 4: Workplace Conflict
Test your knowledge with a 30-question chapter practice test
Defining Workplace Conflict: Types and Perspectives

1. Defining Workplace Conflict: Types and Perspectives

Conflict in the workplace occurs when people who work together are in opposition because they disagree and/or dislike each other. Learn about the definition of workplace conflict, and explore the types and perspectives, including traditional, interactionalist, and managed. Understand that workplace conflict may be unrecognized, dysfunctional, or functional.

Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

2. Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict

Organizational conflict occurs when employees disagree on work-related matters. Given the Ninja Corporation scenario provided, explore the characteristics of task, relational, and process conflicts in the workplace.

Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation

3. Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation

While Functional Conflict is a disagreement that is constructive and healthy, Dysfunctional Conflict is quite the opposite. Learn the distinction between the two when applied to organizations, and examples of potential forms of mediation.

What is the Conflict Process? - Definition and Stages

4. What is the Conflict Process? - Definition and Stages

A Conflict Process consists of five steps which work to alleviate a present conflict. Learn to use the stages of conflict process: Potential opposition, cognition and personalization, intentions, behavior, and outcomes.

Conflict Resolution: Managing Conflict in Organizations

5. Conflict Resolution: Managing Conflict in Organizations

All organizations experience conflict, which must be managed and resolved to promote organizational success. Learn about conflict and various strategies for conflict management and resolution, including avoidance, accommodation, competition, compromise, and collaboration.

Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining

6. Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining

Bargaining strategies in conflict resolution is an approach wherein conflicts are being resolved by finding mutually acceptable solutions. Discover about the two types of bargaining strategies: distributive bargaining and integrative bargaining!

What is Negotiation? - The Five Steps of the Negotiation Process

7. What is Negotiation? - The Five Steps of the Negotiation Process

Negotiation occurs when a conflict between two or more parties needs to be resolved peacefully. Discover the five steps of the negotiation process: preparation and planning, the definition of ground rules, clarification and justification, bargaining and problem solving, and closure and implementation.

Chapter Practice Exam
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Practice Final Exam
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