About This Chapter
Workplace Training & Education - Chapter Summary
Use this helpful chapter to review workplace education and training. You'll take a look at topics such as the importance of employee training and the different types of employee training programs. Once you complete these lessons, you should be able to:
- Detail methods used for employee training
- Asess the training needs of an organization
- Describe evaluation techniques and metrics for training programs
- Differentiate between the different kinds of workplace harassment
- Outline the employee harassment complaint procedure
- Discuss ways employees can prevent sexual harassment
- Explain trends in workplace violence and how they impact human resources
Work at your own pace through the chapter, and study as little or as much as you need. The chapter resources are mobile friendly and can be accessed 24 hours a day. To ensure you're ready to take a test or move on to new topics, we've also included lesson quizzes and a chapter test for self assessment.
1. What Is Employee Training? - Benefits, Effects & Importance
In this lesson we will review several aspects of employee training. We will discover the value and benefits of employee training, as well as review the different types of employee training and key issues in providing training in the workplace. Finally, we will discuss ways managers can support training in the workplace.
2. Types of Employee Training Programs
There are several types of employee training programs. Employees may receive basic literacy training, interpersonal skills training, technical training, problem-solving training and diversity or sensitivity training. Each type of training targets a different facet of an organization's overall culture and performance.
3. Methods for Training Employees: Mentoring, On-The-Job & Job Rotation
There are several different types of training methods used to acclimate an employee to a new job or even to a new position within his current organization. In this lesson, we'll discuss several different methods, including on-the-job training, job rotation and job mentoring.
4. Assessing Training Needs of an Organization
This lesson discusses the process of assessing the training needs of an organization, which begins with looking at what is presently being done there and comparing that to what needs to be done. New training plans can then be put into place, making it possible for managers to solve problems.
5. Training Programs: Evaluation Techniques & Metrics
Almost as important as training itself, evaluation of training courses provide insight into the success and retention of information of a training session. Several evaluation techniques should be utilized and they should be compared to measurable metrics.
6. Types of Workplace Harassment: Verbal, Nonverbal, Physical & Visual
Conduct constituting workplace sexual harassment can come in various forms. In this lesson, you'll learn about verbal, nonverbal, physical and visual forms of workplace sexual harassment. A short quiz follows.
7. Harassment Complaint Procedure for Employees
Many organizations will have policies in place to address sexual harassment and what victims can do. In this lesson, you'll learn the general procedures to follow to report sexual harassment to your employer.
8. Workplace Violence: Trends and Impact on Human Resources
The workplace can be a dangerous place, and many workers are victimized by violence while on the job every year. In this lesson, you'll learn about violence in the workplace and steps that HR can take to reduce it.
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