Admissions representatives interact with prospective students to a school, providing them with information, guiding the application process, and even evaluating students. Admissions representatives must be knowledgeable about the school, academic programs, financial aid, and other relevant topics in order to answer questions and find students who are a good fit. They may conduct interviews, visit high schools or college fairs, answer phones in the admissions office and use technology to keep track of admissions data.
Admissions representatives provide prospective students with school and program information in hopes of attracting them to their school. Representatives often work for colleges and universities and play both advisory and customer service roles by providing information and direction, as well as promptly answering all questions in order to ensure student satisfaction. Many admissions representatives have at least a bachelor's degree and some relevant employment experience.
|Required Education||Bachelor's degree is common|
|Other Qualifications||Relevant work experience|
|Projected Job Growth (2014-2024)||9% for postsecondary education administrators*|
|Median Annual Salary (2016)||$40,371**|
Source: *U.S. Bureau of Labor Statistics, **PayScale.com
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Job Description for an Admissions Representative
Admissions representatives guide school applicants through the application and admission process by helping them to assess their skills, education and career goals in order to choose the best college and education program. Their career typically starts with training programs to become familiarized with academic and financial aspects of their respective high school, college or university. Once training is completed, admissions representatives provide prospective students with general information on registration, program selection and academic requirements of their institution.
Admissions representatives may connect with prospective students by answering incoming phone calls, responding to Web inquires, attending college fairs and visiting high schools. Once they have identified a prospective applicant, they often begin with an introductory assessment, such as a phone or campus interview. During the interview, the representative evaluates the applicant's qualifications, past experiences and objectives. Additionally, admission representatives may explain academic programs and answer any inquiries regarding applications, enrollment, courses and financial aid. They often record information into a database and follow-up with applicants to update statuses and answer any new questions. Some admission representatives may also give tours and lead general information sessions about their campus.
According to the U.S. Bureau of Labor Statistics (BLS), employment growth for all postsecondary education administrators, which includes admissions representatives, is expected to be 9% between 2014 and 2024. An increase in enrollment will lead to the need for more admissions personnel at colleges and universities. Figures supplied by PayScale.com in 2016 show that admissions representatives earned a median annual salary of $40,371.
Requirements for an Admissions Representative
Although postings in 2010 on Monster.com indicate that employers may prefer candidates with a bachelor's degree, an equivalent combination of education, experience or training may be considered sufficient. Employers note that previous experience in education, admissions, customer service or sales is favored. Prospective candidates should also have excellent organizational, communication, listening and interpersonal skills, in addition to proficiency in Microsoft Office, database and software applications.
Admissions representatives typically have a bachelor's degree and may have relevant work experience. They work to represent a school, interacting with prospective students, answer questions, providing information, and guiding them through the admissions process. This position typically requires knowledge of database use, Microsoft Office and customer service or sales tactics.