Studies in service management are found in both undergraduate and graduate degree programs. Students may choose to focus their training on a more specific aspect service management, such as hospitality, retail, information technology, applied and financial. Some offerings can be completed online.
Here are some common concepts found in service management courses:
- Tax preparation
- Personal finance
- Data analysis
- Preventative measures
- Business principles
List of Common Courses
Fundamentals of Service Management Course
Students explore foundational principles of service management theory as it relates to various service industries as well as the role and responsibilities of managers. Common course topics discuss implementing business policies, maintaining good will and understanding customer behavior. Participants learn how to constructively interact with customers and how to manage those that provide customer service.
Human Resources Management Course
This course addresses the key to attracting, hiring, developing and maintaining a desirable and productive workforce. Students explore techniques in effective communication, motivation and management of staff. They also undertake an overview of current standards and practices and survey the legislation affecting personnel management.
Marketing Principles Course
Students analyze the basic practices and problems in marketing from a managerial perspective in this class. They learn about channels of distribution, product lines and promotion, pricing and various marketing methods and techniques. They may also focus on market segmentation, marketing management, product decisions, distribution control and market research.
Business Law Course
This course explores basic laws pertaining to business operations; it also covers the legal system in general. Topics include torts, contracts, dispute resolution, agency, sales and bailments of personal property. Lessons cover the influence these laws have in traditional business operations, information technology and e-commerce.
Accounting Basics Course
Students gain skills in reading, analyzing and interpreting financial information in order to make informed business related decisions. They also learn how to create accounting reports on an accrual basis. Additional course topics may include process and job order costing, budgeting and statement analysis.