The most common associate's degree offered in the field of computer technical support is an Associate of Science (AS). These programs may provide instruction that prepares students for exams such as the Microsoft Office Specialist (MOS), Computer Technical Industry Association (CompTIA), HDI Customer Support Representative (HDI-CSR), HDI-Desktop Support Technician (HDI-DST) and A+ certification. Most programs take two years to complete. Applicants must have a high school diploma or GED, and some schools require them to submit an official transcript.
Associate's Degrees for Computers Technical Support
In AS programs in computer technical support, students are introduced to computers and software applications and study math, science and psychology. They are trained to conduct effective internet research and provide proper citation of internet resources. Students could learn to solve computer software and hardware issues and discover ways of working with both stand-alone and networked systems. Education may be provided in the Microsoft Office suite and Windows operating systems. Students also develop verbal and written communication skills and learn to work with people of diverse cultures. Programs usually consist of about 63-69 credits. Some topics may include the following:
- Database applications
- IT project management
- Website design
- Operating systems
- Help desk concepts
- Customer service
Popular Career Options
Graduates of an associate's degree program can find job opportunities in any organization that uses computer and networked technology, including banks, financial institutions, hospitals, schools and government agencies. These individuals perform basic support functions for customers and computer users. Support specialists may design websites, databases and multimedia presentations. Some job titles include the following:
- Network technician
- Network support technician
- Help desk analyst
- Network diagnostic support specialist
- Technical support specialist
Salary Information and Job Outlook
According to the U.S. Bureau of Labor Statistics (BLS), employment of computer support specialists, which includes technical support and help desk technicians, is projected to increase by 10% from 2018 to 2028 (www.bls.gov). May 2018 estimates from the BLS state that the average annual salary for these computer support positions was $53,470.
Continuing Education Information
Graduates of an associate's degree program may choose to further their education and increase opportunities for advancement by enrolling in a bachelor's or master's degree program. The U.S. Bureau of Labor Statistics (BLS) reports that entry-level computer support specialists often advance quickly (www.bls.gov). Many of these individuals seek employment in other occupations, such as computer programming or software engineering. Higher levels of education could supply the skills to be successful in these fields. Promotion in these industries generally depends on job performance, but certification and formal education may help an individual to advance rapidly.
If you want to become a computer technical support assistant, you can get the technological and customer service training you need by earning an AS in the field.