Bachelor's degrees in customer service are rare. Instead, the most popular option for those wishing to work in customer service is a bachelor's degree in business. Students seeking a career specifically in customer service can enroll in a business program that offers that field as an area of emphasis. Students earning a degree in business learn about the role that different functions play in the success or failure of a company. Specialization options may include sales, internet marketing and management. Applicants will need a high school diploma, standardized test scores, letters of recommendation and may need to produce records of extracurricular activities.
Bachelor's Degree in Business
A bachelor's degree in business includes coursework in topics such as marketing, basic accounting, sales, finance and business development. Coursework related to customer service may also vary by specializations. Students are also required to complete the college's general education course requirements. Interpersonal skills included in the curriculum may discuss client rapport, customer contact, phone techniques or social networking. Some common courses include:
- General business
- Service industries
- Small business management
- Professional growth
Employment Outlook and Salary Information
The U.S. Bureau of Labor Statistics (BLS) predicts a 2% employment decline for customer service representatives between 2018 and 2028 (www.bls.gov), because of less demand for customer service representatives as more of their tasks become automated. Growth in this industry is often due to the number of companies who must cultivate customer relationships as part of their marketing programs.
The median hourly wage for customer service representatives was $16.23 in 2018, according to the BLS. The BLS also stated that in the same year, the lowest paid customer service representatives earned $10.65 per hour, while the highest earners made about $26.59 per hour.
Students interested in customer service can pursue a bachelor's degree in business to learn about finance, management and more. Graduates can work as customer service representatives, which are expect to have faster-than-average job growth.