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Bachelor's Degree in Service Management: Program and Course Overview

Oct 15, 2019

Bachelor's degree programs in service management prepare graduates for leadership positions in the hospitality industry. Students learn about business management, staff development, legal issues and customer service through the courses.

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Essential Information

Students might consider pursuing a Bachelor of Science in International Hospitality and Service Management or a Bachelor of Arts in Service Industry Management. Specialization options within these degree programs may include travel and tourism management, hotel and resort management or food management.

In a human services degree program, students gain the knowledge needed to work as a manager in a community service agency, business or even law enforcement. Courses cover topics including social policy, communications, grant writing and budgeting. May require internships depending on the program.


Bachelor's Degree in Service Management

Programs in service management typically delves into the study of leadership, customer service, team building and taking social responsibility so that a student may develop the skills necessary to provide quality service in a variety of businesses. Students may also be exposed to issues within the field by participating in training and internship experiences in a management capacity. Students might use their newly developed knowledge to seek employment as a catering manager, guest service supervisor or as a general manager of a competitive service business.

Through the coursework studied, students can be broadly exposed to a number of views within service management and related fields including hospitality and travel. Students may take a number of courses in business and customer service. Courses completed as part of a bachelor's degree program in service management might include:

  • Entrepreneurship
  • Management of financial applications
  • Customer behavior
  • Managing human resources
  • Professional ethics
  • Developing the service workforce

Bachelor of Science in Human Services Management

A bachelor's degree program in human services management can help students develop the concepts essential to providing services, as well as to prepare them to manage and supervise programs. Program options might include a Bachelor of Science in Human Service Management and Leadership or a Bachelor of Science in Human Services.

Some programs might require that students choose a specialization or pursue a certificate in an area such as volunteer and community resource management, alternative dispute resolutions or gerontology. Also, capstone internship requirements might aid a student in gaining a solid foundation in human services management. To be considered for the program, a student should have successfully completed high school or the equivalent.

Generally, students take a number of courses that focus on servicing the community. Students may also take business courses in areas such as accounting or leadership. The core curriculum for a bachelor's degree program in human services management may include topics such as:

  • Social policy
  • Organizational advancement in human services
  • Marketing and fundraising
  • Finance and budgeting
  • Community resources and development
  • Program planning and evaluation

Popular Career Options

Upon completion of a bachelor's degree program in human services management, a student might pursue a career working in a wide range of for-profit or non-profit human and social service agencies. Students interested in working in a profession that combines health and human services may work in community advocacy programs, mental health organizations or health care facilities. Career options across the human services management field might include:

  • Organizational development specialist
  • Residential manager
  • Aftercare coordinator
  • Human services supervisor
  • Quality assurance specialist

Employment Outlook and Salary Info

According to the U.S. Bureau of Labor Statistics (BLS), the mean annual salary for food service managers, as reported in May 2018, was $58,960 (www.bls.gov). The BLS also stated that employment opportunities for food service managers were expected to grow by only five percent from 2018-2028, which was as fast as the national average. In May 2018, the BLS states that the mean annual salary for lodging managers was $62,270. The BLS predicted that the job growth of lodging managers will show little or no change from 2018-2028.

Continuing Education Information

Students seeking an advanced education might pursue a graduate level program in social work, business administration or human services, including master's and doctoral degree programs. A few programs may offer the opportunity for students to begin a limited amount of master's degree program coursework while in their last year of study.

Students who earn a bachelor's degree in service management will be prepared to work in the hospitality field. Students have the option to go on and seek graduate level programs once they complete this program.

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