Depending on the employer, a business contact manager can have many different responsibilities. Their duties may include heading a team of call center employees, providing customer support, or overseeing office workers. It is recommended that business contact managers have a postsecondary degree in a field such as business or marketing.
Individuals working in the field of business contact management supervise office workers and provide customer support. A wide variety of job titles exist in this area, including customer service manager, office manager, team leader and administrative supervisor. Job duties vary depending upon the business. A high school diploma or GED certificate is sufficient for some jobs in this field, but many employers prefer someone with an undergraduate degree in business or another relevant field.
|Required Education||Associate's or bachelor's degree in business, marketing or another relevant field is recommended|
|Projected Job Outlook (2019-2029)*||-3% for first-line supervisors of office and administrative support workers|
|Mean Salary (2020)* $62,010 for first-line supervisors of office and administrative support workers|
Source: *U.S. Bureau of Labor Statistics (BLS).
As with job titles, job descriptions for those in business and customer service management vary. A customer service manager at a call center, for example, is responsible for a team of workers dedicated to delivering service support and expertise to customers and members. In another setting, the business contact manager might be the main point of contact for business-to-business and business-to-client technical support while delegating calls and tasks to a staff of workers. In either case, the manager works directly with a staff and is the main point of contact for sales, support and/or consulting.
Customer service managers, team leaders and others in this line of work coordinate and execute business-related goals while coaching a team of workers. Duties vary, depending on the size of the company and other factors. A customer service manager in a smaller company, for example, might work independently with a wide range of responsibilities, including purchasing, inventory, accounting or marketing. A larger company might hire a manager to oversee one or multiple departments. These individuals are usually responsible for hiring and training new talent within the department.
Depending on the company and expertise of the position, one might not need an education beyond a high school diploma or GED. However, most employers prefer prospective managers with postsecondary education under their belts, if not equivalent experience in the same field or within the company. A professional in the field of business contact management will often have an associate's or bachelor's degree in business, marketing, communications, business management, sales or retail.
Although an associate's or bachelor's degree is recommended, not all business contact manager positions require a degree. Some business contact managers might be in charge of accounting, inventory, and purchasing duties, while others may be responsible for coaching employees in order to achieve various goals set by a business. In some cases, business contact managers also hire and train new staff.