Business Operations Manager: Job Description and Requirements

Nov 16, 2019

A business operations manager oversees a company's daily functions to maximize profit. Read on for an in-depth business operations manager job description, the requirements to become one, and the average business operations manager salary.

Business Operations Manager Job Description

Business operations managers are in charge of maintaining a company's operations to ensure maximum profit. This can involve overseeing marketing strategies, ensuring customer satisfaction, or managing a company or department's budgeting and spending. The specific job duties can vary by the company since there are many companies of varying sizes and industries.

Business operations managers often devise business strategies to develop or improve the way a company functions. They can analyze financial and customer information, research the consumer market and evaluate the cost of running a business versus the profit they make in order to see if any operations need revising. They also usually manage the actual operations themselves and may also be in charge of employee performance reviews.

These managers may also come up with company policies and procedures and create strategies to ensure the company and its products aren't harmed. The job often requires collaboration with team members from other departments and many of the tasks can overlap with the tasks of a CEO. They typically have to report to a team of board members, company stakeholders, or other high-up supervisors.

Required Skills for Business Operations Managers

A business operations manager needs several skills to succeed at their job. Some of these skills include:

  • Mathematics/ability to manage complex budgets
  • Detail-oriented/analytical
  • Team leadership
  • Ethics
  • Written and verbal communication
  • Ability to handle stressful situations
  • Ability to work independently

These professionals need to have strong mathematical and analytical skills, and be detail-oriented, to manage the finances and operations of a company. They should be able to catch any errors or irregularities in the budget and spending, as well as with any policies, procedures, or performances. Operations managers must also have good ethics, written and verbal communication skills, and the ability to work with others.

Education, Experience, and Licenses for Business Operations Managers

Operations manager degrees are usually bachelor's degrees in business administration, finance, or a related field, such as a business analytics degree, and is the minimum requirement for business operations managers. Some companies may prefer candidates with a master's degree in operations management or business administration. In addition to a degree, these professionals typically need significant work experience in human resources, or managing finances and operations. License or certification is not required in all positions, but some companies may require or prefer applicants to have a certification for their area of management. Relevant certifications include Certified Business Analysis Professional (CBAP), SAP Certified Application Associate - Business Planning and Consolidation, and Certified Associate in Project Management (CAPM).

Business Operations Manager Salary and Outlook

According to the U.S. Bureau of Labor Statistics, the 2018 mean annual wage for general and operations managers is $123,880, and the projected job growth for general and operations managers from 2018-2028 is 7%.

Job Type Business Operations Manager
Education Bachelor's degree in business administration or related field required, master's degree in business administration preferred
Skills Leadership, mathematical, analytical, ethical, communication
License or Certification Management certification sometimes preferred
Mean Annual Salary (2018)* $123,880 (for general and operations managers)
Job Outlook (2018-2028)* 7% (for general and operations managers)

Source: *U.S. Bureau of National Statistics

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