Individuals interested in becoming technical support professionals can find courses in certificate, associate's and bachelor's degree programs in information technology, computer science and computer support. It's important to note that because technical and computer support professionals handle such a wide range of tasks, educational requirements may vary depending on employer and position. For example, some companies require a bachelor's degree, while others simply require some prior knowledge or professional experience in the field.
A technical support professional will know how to:
- Work with various computer systems.
- Diagnose a technical issue.
- Program computers and databases.
- Ensure a computer or digital information is secure.
- Communicate effectively with customers in both oral and written mediums.
List of Common Courses
Introduction to Computing Course
This course presents students with foundational knowledge in networking technologies. They gain skills in installing, configuring, operating, and troubleshooting networks through theoretical studies and hands-on lab training. Internet connectivity, file, and print sharing; Local Area Network (LAN) and Wide Area Network (WAN) environments; PC installation; and wireless connectivity are among the topics commonly explored. Students may also learn about camera, scanner, and game console installation.
Help Desk Support Course
During this course, students learn skills in supporting end users and troubleshooting desktop environments. An overview of the evolution and fundamentals of computer hardware is generally discussed. The coursework normally covers various aspects of help desk functions, such as customer service, creating training sessions for end users, surveying help desk tools and software, and how to educate end users so they're able to fix hardware and software application and operation issues on client systems.
A+ Technician Course
The primary goal of the A+ technician course is to prepare students for the CompTIA A+ certification exam. The curriculum focuses on installing, configuration, diagnosing, maintaining, and basic networking. Additional topics that students are normally tested on include motherboard, processors, and memory; preventative maintenance; troubleshooting; and printers. In general, students must take the CompTIA A+ certification exam at the end of this course; obtaining the certification signals to employers a wide range of knowledge in core hardware technologies.
Web Authoring Course
Students learn how to develop Web pages in this class by studying HTML, page layout, image manipulation, Internet protocols, and file transfer. A good deal of the course is usually focused on how to manage projects and work with clients. Basic concepts related to website creation, such as animations, tables, organization, forms, frames, image maps, and Java scripts are usually covered throughout the coursework.