A computer technician is the person who can fix your computer when you are unable to repair it with solely the help of a computer support specialist over the phone. These professionals may work in clients' homes, offices, or businesses, fixing and repairing equipment.
Computer field technicians service, update and repair personal and business computers. Most technicians earn an associate degree in electronics, computer servicing or computer science and become certified before finding work. In addition to formal training from a community or vocational college, new hires typically receive some on-the-job training that is specific to the needs of the company. The growth of job opportunities is expected to slow down due to cheaper and more efficient technology, as well as a rise in automated help.
|Required Education||Associate's degree in electronics, computer servicing or computer science; on-the-job training provided with employment|
|Other Requirements||Voluntary certification available through the International Society of Certified Electronics Technicians and the Electronics Technicians Association|
|Projected Job Growth (2018-2028)||1% decline for computer, automated teller, and office machine repairers*|
|Median Salary|| $38,480 for computer, automated teller, and office machine repairers (2018)*;
$40,559 for computer technicians (2019)**
Sources: *U.S. Bureau of Labor Statistics, **PayScale.com
Computer Field Technician Job Requirements
In addition to education, certification assures employers that a job candidate possesses the necessary skills and experience to do the job. The International Society of Certified Electronics Technicians and the Electronics Technicians Association (ETA) are among professional organizations that offer several certifications for computer field technicians. Techs may earn, for example, the ETA's Certified Computer Service Technician designation by passing an exam that covers topics such as memory and processor characteristics, peripheral devices, preventive maintenance and operating systems.
Duties of a Computer Field Tech
Computer field technicians make house calls and travel to businesses to fix computer problems that can't be solved over the phone. In conjunction with tech support teams, they diagnose and remedy a wide range of computer hardware and software malfunctions, as well as perform routine updates and upgrades. Field technicians assess whether problems can be resolved on site or need to be addressed in a shop.
Instead of fixing computer subsystems, techs may simply replace inexpensive parts to reduce business down time. Printers, scanners and other peripheral devices may be diagnosed and repaired by field techs, as well. Businesses may also contract computer field techs to perform regular preventive maintenance on their computers.
Computer Field Technician Career Overview
According to the U.S. Bureau of Labor Statistics (BLS), there were 114,500 computer, automated teller and office machine repairers employed in various industries in 2018 (www.bls.gov). The BLS expected job availability to decrease 1% between 2018 and 2028 due to companies upgrading and replacing their technology. The median wage for computer technicians, as reported by PayScale.com, was $40,559 per year, as of September 2019.
Any new computer technician can expect to receive specific on-the-job training from their employers that will get them comfortable with the machines they will be working with. General training for these professionals can be found through technical school programs and associate's degree programs. Certification is available and useful in convincing a potential employer that you have the necessary skills to complete the work.