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- Appliance Installation and Repair
- Communications Systems Services
- Computer Installation and Repair
- Electronic Equipment Repair
- Industrial Electronics Repair and Maintenance
- Office Machine Repair
- Security System Technology
Career Definition for a Computer Servicing and Repair Technician
Computer servicing and repair technicians maintain desktop and laptop computers by communicating with the computer user, performing diagnostic testing, and making repairs. They may detect and remove computer viruses, update software, install firewalls and security programs, upgrade computer memory, or connect and configure Internet and network connections. They may also set up newly purchased computers by connecting cables and hardware, installing software, and establishing Internet connections in a customer's home or office. Computer servicing and repair technicians may work as independent consultants, employees of shops, and companies specializing in computer repair, or as in-house tech support for companies in nearly every industry.
|Education||Associate degree or certification|
|Job Skills||Analytical skill, communication, mathematics, technical skill|
|Median Salary (2015)*||$36,840 (all automated teller, computer, and office machine repairers)|
|Job Growth (2014-2024)*||12% (all computer support specialists)|
Source: *U.S. Bureau of Labor Statistics
Computer servicing and repair technology careers often require an associate degree or completion of a certificate program in computer technology or a related field, such as electronics. Some employers will accept a high school diploma or GED if applicants have worked in computer repair for at least one year.
CompTIA A+ certification is also is required by many employers. It is available for technicians with 500 hours of experience who pass two exams covering repair skills and practical knowledge (www.comptia.org).
Computer servicing and repair technicians must have strong analytical and problem-solving skills related to computer technology and electronics. In addition to expertise with computer hardware, they must have current knowledge of basic software packages and operating systems. Good communication and customer service skills and the ability to work under pressure are essential. Computer servicing and repair technicians must be organized and detail-oriented, with good eyesight and hand-dexterity.
Career Outlook and Economic Forecast
The U.S. Bureau of Labor Statistics (BLS, www.bls.gov) expects slower-than-average growth in this field over the next several years. The BLS predicts 12% job growth for all computer support specialists over the 2014-2024 period. As of May 2015, the BLS reported that the median salary for computer repair technicians was $36,840 per year.
Alternate Career Options
Individuals pursuing a profession in computer servicing and repair may consider similar job fields including electrical systems or general maintenance and repair.
General Maintenance and Repair Worker
General maintenance and repair workers troubleshoot and service common machinery and heating, cooling, plumbing, and electrical system problems that don't require the services of a trained specialist such as a licensed electrician or plumber. They also handle household maintenance and repair tasks such as broken windows and paint jobs. Employers typically prefer candidates with a high school diploma; on-the-job training is common, as is completion of relevant postsecondary classes in math and electricity. Licensing and certification requirements vary depending on job responsibilities and locality. The BLS predicts that jobs in this field will increase 6% from 2014-2024; the median salary for this career was reported as $36,630 in 2015.
An electrician completes an apprenticeship program or technical school program and then earns a state license to install, maintain, and repair electrical systems. Electricians can work on residential or commercial jobs; the BLS reports that about 10% owned their own businesses in 2014. The BLS also reports that jobs for electricians are expected to increase 14% from 2014-2024. Electricians earned a median salary of $51,880 in 2015, per the BLS.