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Computer Technical Support Certificate: Program Overview

Computer technical support certificate programs prepare students to help customers who are having difficulty with computer systems, networks and peripherals. In addition to classroom instruction, programs typically include hands-on training in computer labs.

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Essential Information

Computer technical support certificate programs typically consist of 27-30 credits and take approximately one year to complete. Along with technical training, these programs teach the communications skills necessary for support technicians to deal with the public. Students will also learn about the difficulties that can arise in various software applications.

Typically, a high school diploma or equivalent is all that's needed for admission to these programs.


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Computer Technical Support Certificate

Certificate programs teach students how to troubleshoot technical problems and use resources that address technical issues. Program specializations can include networks, hardware or software applications. Students receive training in such areas as microcomputer support and installation, operating systems and computer software. Additional course topics may include:

  • Networking fundamentals
  • Information technology careers
  • Web authoring
  • Network client systems
  • Desktop support technician
  • Business communications

Popular Career Options

Graduates of a certificate program can find entry-level positions in any industry that uses computer systems. They can find positions with computer hardware and software vendors and any organization that provides support services for end users. Graduates often find positions working for contracting companies that provide support services for vendors. Work is also available in hospitals, businesses and school systems. Some job titles may include:

  • Computer support specialist
  • Help desk worker
  • Computer repair technician
  • Computer operator

Employment Outlook and Salary Information

The U.S. Bureau of Labor Statistics (BLS) anticipates a 12% increase in the employment of computer support specialists, including help desk technicians, between 2014 and 2024 (www.bls.gov). According to BLS reports from 2015, these support specialists received a median yearly salary of $51,470.

Continuing Education Information

Graduates with a certificate in computer technical support may choose to enroll in an associate's or bachelor's degree program to increase knowledge and enhance marketability. The BLS states that computer support specialists who develop skills in specific areas, such as network support, can advance into a network administrator position with the proper training.

Certificate programs in computer technical support prepare students for such positions as computer support specialists or repair technicians. Coursework can include networking, web authoring and business communications.

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