Copy Technician: Job Description & Requirements

Apr 21, 2019

Copy technicians repair and maintain high-volume photocopiers, respond to service calls and make scheduled maintenance visits. Read on to learn more about job duties, technical skills, employment outlook and wages for copy technicians.

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Career Definition of a Copy Technician

Copy technicians install, maintain and repair copy equipment, including photocopiers, digital multifunctional copiers, fax machines, scanners and printers. Their duties may include clearing paper jams, changing toner cartridges and replacing or refurbishing worn parts. As copiers become more complex and integrated with computer technology, copy technicians may also perform maintenance on computer network connections and other digital functions. They are often employed by office equipment repair companies and copier manufacturers.

Educational Requirements High school diploma and technical school certificate or associate's degree
Job Skills Expert knowledge of relevant equipment, strong computer skills, detail-oriented, capable of required maintenance and strong communication and customer service skills
Median Salary (2018)* $38,480 (all computer, automated teller and office machine repairers)
Job Outlook (2016-2026)* 2% decline (all computer, automated teller and office machine repairers)

Source: *U.S. Bureau of Labor Statistics

Educational Requirements

Many copy technology employers require a high school diploma, technical school certificate or associate degree in electronics, in addition to copier repair experience. Prospective candidates with military training in electronics may also be considered. Some employers may require specific vendor certifications, as well as CompTIA A+ or Network+ certification for technicians who service copying equipment connected to network systems.

Required Skills

Copy technicians must have expert-level knowledge of photocopiers and related equipment, as well as strong computer skills and an understanding of computer networks and software programs. They should also be detail-oriented and mechanically savvy, with the ability to install, disassemble and reassemble copiers and parts. Strong communication and customer service skills are essential. Field technicians may need a current driver's license and the ability to lift heavy equipment.

Career and Salary Outlook

The U.S. Bureau of Labor Statistics (BLS) reports that employment opportunities for computer, automated teller and office machine repairers, such as copy technicians, are expected to decrease by 2% between 2016 and 2026. Copy technicians with certification, experience and a broad range of technical and computer skills may have the strongest job prospects. In May 2018, the BLS reported that the median annual wage for computer, automated teller and office machine repairers was $38,480.

Alternate Career Options

Similar jobs in the field of copy technician are:

General Maintenance and Repair Workers

General maintenance and repair workers diagnose and fix a variety of building-related and mechanical problems, including those associated with air-conditioning, electrical, heating or plumbing systems. A high school diploma is sufficient for obtaining a position; most workers acquire their skills on the job alongside more experienced maintenance professionals. The BLS has projected an 8%, or average, growth in jobs nationwide for general maintenance and repair workers between 2016 and 2026. Individuals who were employed in maintenance and repair positions in May 2018 earned median yearly salaries of $38,300.

Telecommunications Equipment Installers and Repairers

Telecommunications equipment installers and repairers install and service communication signaling, Internet-related and telephone devices and equipment. Along with on-the-job training, entry-level qualifications include postsecondary coursework in computer technology, electronics or telecommunications, which can lead to a certificate or associate degree. Candidates applying for positions as central office, commercial communications or headend technicians may need an associate degree; industry certifications may also be required. According to the BLS, job opportunities are expected to decline by 8% from 2016-2026 for telecommunications equipment installers and repairers, who earned median annual wages of $56,100 in May 2018.

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