|Degree Level||High school diploma or equivalent; some positions require a bachelor's degree|
|Degree Field(s)||Hospitality, travel, or related field|
|Experience||Valuable - especially without a degree|
|Key Skills||Interpersonal, communications, and listening skills; attention to detail; diplomacy, tact, and ability to identify people's needs|
|Mean Annual Salary (2015)||$30,870 (for concierges)|
Sources: U.S. Bureau of Labor Statistics
Corporate concierges are hired by corporate executives to facilitate their busy schedules. Though they perform duties similar to hotel concierges, their job responsibilities are often much broader. Although some corporate concierges may possess a college degree, employers typically do not require one and instead tend to seek candidates with relevant experience, industry connections, and interpersonal skills.
According to the U.S. Bureau of Labor Statistics or BLS, the mean annual salary for concierges was $30,870, as of May 2015.
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A concierge's main job duty is to fulfill a request placed by a client, visitor, guest, or tenant. Corporate concierges are a specialized type of concierge. They serve clients' personal and business-related needs. Job duties include helping clients with their work responsibilities, extracurricular social activities, and personal errands. Corporate concierges help their corporate clients manage time more efficiently by taking on some of their personal and private work.
Some duties that a corporate concierge might perform are to arrange for car service, make dinner reservations, and obtain tickets for events that their employer might take an out-of-town client to. Corporate concierges might be responsible for planning a client's child's birthday party. They might also have to shop for a birthday or anniversary gift for the client's spouse.
Other business-related duties may be more traditional. A corporate concierge might have to reserve hotels and conference rooms, procure audiovisual equipment, hire a temporary employee, arrange for translators, lease a PC, or hire a computer repairman.
Qualifications for a corporate concierges vary. Formal education is less important than communications skills and attention to detail. Concierges must be attentive listeners and be able to determine exactly what the client wants. A corporate concierge must take the initiative to ask questions so as to accommodate the client to his or her satisfaction. The corporate concierge must be diplomatic and tactful. They must be personable and able to work with different personalities and problems.
Many corporate concierges have a college degree, although they are not required. Some have travel experience and employment in the hospitality industry. Experience in the food and beverage industry also could contribute to the interpersonal skills required of corporate concierges. Common sense is also an important attribute of a corporate concierge.
In summary, a corporate concierge helps facilitate the busy schedule of a corporate executive. Though many corporate concierges have formal, post secondary education, strong communication skills, attention to detail, and prior experience in the hospitality or food and beverage industries might prove more important.