Customer service consultants require communication, customer service and computer skills. They may also need sales abilities to suggest products and up-sell clients and callers. This position has a growth rate that is expected to be faster than average.
Customer service consultants address customer inquiries and resolve customer issues. The nature of their work typically requires that they have a professional demeanor and strong communication skills. While the minimum requirement for this position is a high school diploma, employers may seek candidates with an associate's or bachelor's degree in a field relating to the company's industry.
|Required Education||High school diploma at minimum; associate's or bachelor's degree in field related to employer's industry may be preferred|
|Projected Job Growth (2014-2024)*||10% for customer service representatives|
|Median Salary (2015)*||$31,720 for customer service representatives|
Source: *U.S. Bureau of Labor Statistics
Customer Service Consultant Job Description
Customer service consultants may spend a lot of time answering phone calls and talking to customers regarding their company's products or services. In addition to answering questions, customer service consultants identify opportunities to offer information and make product or service suggestions based on a customer's needs. They may be responsible for taking orders from customers and obtaining their personal information, such as name, address, phone number, and payment method. The job description may also include updating and making changes to customer accounts.
Customer service consultants are usually required to document all customer interactions and enter the information into a computer, as well as ensure that all records are accurate and up-to-date. They use their customer service knowledge to handle difficult customers and make sure that each customer has a good experience. If they are unable to satisfy a customer, they may refer the customer to the appropriate person or department.
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Customer Service Consultant Requirements
According to the U.S. Bureau of Labor Statistics (BLS), the minimum education requirement for customer service representatives, including consultants, is a high school diploma or equivalent. However, the BLS also notes that an increasing number of employers may prefer job candidates who have an associate's or bachelor's degree. Companies that offer products or services in a specific industry may prefer job applicants who have a degree in a related subject. For example, companies in the science industry may prefer those who have a degree in biology or chemistry.
Since customer service consultants are often required to enter information into a computer, they may also need data entry and typing skills, as well as a proficiency in operating computer software, such as Microsoft Office. Given that they interact with a wide variety of people, customer service consultants may also need interpersonal, customer service, and communication skills, as well as a professional phone presence.
Salary Info and Job Outlook
According to the U.S. Bureau of Labor Statistics (BLS), employment of customer service representatives is expected to grow by 10% between 2014 and 2024, a rate faster than the average predicted for all occupations. The BLS also reported the median annual salary earned by such representatives as $31,720 in May 2015.
Customer service consultants usually require only a high school diploma or GED, although some employers may prefer candidates with an associate's or bachelor's degree. These professionals perform most of their work on the phone and require a professional phone demeanor. The median annual salary for these jobs is about $32,000.