Customer service coordinators may oversee a team of customer service representatives or handle clerical, sales and office management duties. Minimal education is required, but postsecondary programs in related fields are available. Important skills such as computer literacy, leadership and communication are necessary to meet the demands of the position.
Customer service coordinators ensure customer satisfaction, handle customer inquiries and provide administrative support. These professionals work in a variety of fields, such as retail stores, manufacturing companies, wholesale outlets and other service industries. A high school diploma is the standard requirement for this position, but prospective customer service coordinators may also choose to complete a degree or certificate program in a related field.
|Required Education||High school diploma minimum requirement, but certificate and degree programs in customer service management may be beneficial|
|Other Requirements||Excellent communication skills, multitasking capabilities and computer knowledge|
|Projected Job Growth (2018-2028)*||-2% for all customer service representatives|
|Median Salary (2018)*||$33,750 for all customer service representatives|
Source: *U.S. Bureau of Labor Statistics
Customer Service Coordinator Career Options
Customer service coordinators often work for employers that serve customers by phone or on a walk-in basis. Their responsibilities include handling customer questions or requests, processing phone orders, entering data into a computer, preparing invoices and providing the status of product orders or services.
Customer service coordinators could also specialize in customer care through the Internet. Typical duties would be the same, though they'd respond to consumers and clients by e-mail or live chat interaction through a website.
Both small and large businesses employ customer service coordinators. Working for a larger organization, such as a manufacturing facility, a coordinator might report to several supervisors regarding departmental concerns. They're typically responsible for pre-sales and follow-up communication with customers, marketing campaigns, customer satisfaction surveys and employee training.
Experience as a customer service coordinator could lead to management or supervisory positions. Customer service coordinators could also advance into positions that focus on implementing marketing ideas, improving business processes and researching technical solutions for the employer.
Job Outlook and Salary Information
The U.S. Bureau of Labor Statistics (BLS) predicts job opportunities for customer service representatives in general will decline through 2028. In May 2018, the BLS reported that workers in the 90th percentile or higher earned $55,310 or more per year, whereas the bottom 10th percentile earned $22,140 or less per year.
Career Requirements for a Customer Service Coordinator
Customer service coordinators must possess excellent oral and written communication skills, organization and multitasking abilities and be able to efficiently handle customer issues. Computer skills, knowledge of a company's software systems and general mathematics skills could be necessary.
Though educational preparation for the profession varies, most employers require a high school diploma or equivalent. According to May 2011 Monster.com job postings, some employers prefer applicants with an associate or bachelor's degree and some experience in customer service. Several community and technical colleges offer relevant degree or certificate programs in customer service management. Some of the courses could include:
- Customer relations
- Conflict management
- Business communication
With slightly faster than average job growth, positions in customer service should be fairly easy to come by. Applicants wishing for greater responsibilities and the accompanying financial compensation may wish to look into postsecondary education in order to pursue management positions.