Degree programs specifically in customer service are rare, but bachelor's and master's programs are available in related fields. Customer service techniques are typically explored in associate's programs in business administration, retail management or hospitality. Certificate programs in customer service management or customer relationship management are much more common. Relevant topics in both certificate and associate's degree programs can include communication techniques, team building, employee development and customer relationships. Supervision courses may be required, and a high school diploma is necessary for entry.
Customer Service Manager Associate's Degree
Customer service management focuses on managing a team of workers while ensuring customer service issues are handled in an efficient and professional manner. Students prepare to become managers in customer service atmospheres by learning analytical techniques, communication methods and interpersonal skills. Training may involve the following:
- Technical writing composition
- Sales techniques
- Management functions and responsibilities
- Management ethics
- Marketing tools
- Evaluating quality of service
Popular Career Options
Earning an associate's degree in a customer service-related field prepares graduates for careers as representatives or administrators. Graduates may find management positions in call centers, retail outlets, banks, airports and travel agencies.
Employment and Salary Outlook
Customer service representatives in general earned a median salary of $33,750 in 2018, according to figures from the U.S. Bureau of Labor Statistics (BLS). The BLS predicts an employment rate decline of 2% for customer service representatives during the years of 2018-2028.
Continuing Education Information
Graduates of an associate's degree program may continue their education in a bachelor's degree program in a field like business administration or human resources. Earning a bachelor's degree can increase a graduate's career opportunities. After earning a bachelor's degree, students may go on to pursue a master's degree in business administration or a related field.
There are a number of options available to students interested in customer service management, including certificate and associate programs.