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Email Administration and Support: Vocational School Diploma Overview

Oct 19, 2019

In email administration and support courses, students learn how identify and solve issues in email networks, computers, user accounts and other related computer components and devices.

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Essential Information

Email administration and support skills are often attained through vocational computer science degree options, like in a computer support specialist program. Through lectures and hands-on practice, students learn how to provide users with support by running diagnoses on computer components to identify problems and/or installing new programs or updates. They also receive training in computer installation and maintenance, firewall and security implementation, user account set-up and email software configuration for businesses.

Applicants must have a high school diploma or General Education Development (GED) equivalent and complete placement examinations.


Computer Support Specialist

Computer support specialist courses dedicated to email administration and support cover relevant sub-topics like email service providers, networking, and hardware requirements. Other general, but essential subjects are:

  • Computer software applications
  • Operating systems administration
  • Program design and development
  • User support
  • Computer repair
  • Network fundamentals

Popular Careers

Graduates may find entry-level employment within the information technology departments of businesses, schools and government offices. There may also be opportunities in customer service, especially at technology retailers or manufacturers. Other possible job titles include:

  • Computer support specialist
  • Help desk worker
  • Computer repair technician
  • Technical support specialist

Employment Outlook and Salary Information

Although the United States Bureau of Labor Statistics (BLS) doesn't have data specifically on email specialists, they reported that employment for computer user support specialists is anticipated to grow at a rate of 11% over 2018-2028, with a mean salary of $55,050, as of May 2018.

Continuing Education

Some careers in the computer science industry require more education and training, which could mean earning associate's or bachelor's degrees in computer technologies or information systems. Additionally, most employers prefer to hire credentialed workers. Professionals can either gain career of area-based certification. Examples include designations in software programs, operating systems, or hardware components. Technology organizations that provide certification usually require applicants to pass written exams or practical tests. Re-certification usually involves completing relevant continuing education coursework or retaking exams.

Vocational programs in email administration provide hands-on support services training. Students may take courses in computer software applications, user support, and network fundamentals.

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