Those seeking a career in emergency road service can choose from such jobs as emergency road service technician, emergency road service dispatcher, or emergency road service supervisor. All positions require only a high school diploma, although some employers prefer a postsecondary degree for emergency road service supervisor positions. The job growth outlook is slower than average to about average for these three positions.
Emergency road service professionals assist individuals with unexpected automotive needs. Insurance companies, auto discount clubs and tow companies are common employers for these individuals. Possible emergency road service positions include technician, dispatcher and supervisor. Little to no formal education is needed for emergency road service careers, though many employers require candidates to have a clean driving record and knowledge of automotive repair.
|Career||Emergency Road Service Technician||Emergency Road Service Dispatcher||Emergency Road Service Supervisor|
|Required Education||High school diploma or equivalent||High school diploma or equivalent||High school diploma or equivalent though some employers prefer a postsecondary degree|
|Other Requirements||National Institute for Automotive Service Excellence (ASE) certification is recommended; Must possess a clean driving record and pass a background check||Computer and typing skills may be required by some employers||Must be able to pass a background check and drug test, knowledge of safety protocol preferred|
|Projected Job Growth (2018-2028)*||-1% (for automotive service technicians and mechanics)||0% (for all dispatchers except police, fire and ambulance)||4% (for all first-line supervisors of mechanics, installers, and repairers)|
|Median Salary (2018)*||$40,710 (for automotive service technicians and mechanics)||$39,470 (for all dispatchers, except police, fire, and ambulance||$66,140 (for all first line supervisors of mechanics, installers and repairers)|
Source: *US Bureau of Labor Statistics
Emergency Road Service Technician
Emergency road service technicians aid customers who are in need of tire changes, battery assistance, lockout assistance and towing. They are usually on call and work irregular hours; they may work during evening hours, weekends or holidays.
According to job searches on CareerBuilder.com in November 2010, a potential emergency road service technician must possess an excellent driving record as well as be able to pass a background check. Prospective technicians typically need knowledge of basic automotive repair and towing procedures. Some employers may also prefer to hire emergency road service technicians who have earned National Institute for Automotive Service Excellence (ASE) certification.
The U.S. Bureau of Labor Statistics (BLS) reports that the job growth rate for automotive service technicians and mechanics (www.bls.gov) is expected to be 5% from 2014 to 2024. These technicians earned a median annual salary of $37,850 as of May 2015, the BLS said.
Emergency Road Service Dispatcher
Emergency road service dispatchers help customers get the proper roadside assistance. They may also be known as emergency road service counselors or call receivers. Duties include answering customer calls and dispatching technicians. Emergency road service dispatchers may perform other clerical duties as assigned.
Also according to CareerBuilder.com job postings, a minimum of a high school diploma or equivalent is usually all that's needed for this job; however, some employers may prefer to hire individuals who have previous customer service or telephone work experience. Call receivers also typically need computer and typing skills. They should be able to work irregular work hours, such as weekends and holidays, as well as know how to prioritize assignments.
In May 2018 the BLS stated that dispatchers, excluding police, fire and ambulance but including those that dispatched service vehicles, earned a median annual salary of $39,470 with little or no change in the job growth rate expected between 2018 and 2028.
Emergency Road Service Supervisor
Emergency road service supervisors are responsible for hiring, training and coordinating the schedules of other staff members. Duties also include distributing the proper tools and supplies to staff. Emergency road service supervisors may also assist emergency road service technicians in a minor capacity in delivering fuel, changing tires or jump starting vehicles.
Emergency road service supervisors generally need a mechanical background, the ability to manage fleet equipment and knowledge of safety procedures. Typically, they must also pass a criminal background check and drug test. Emergency road services employers might prefer to hire or promote individuals with a postsecondary degree, though a high school diploma may be the minimum requirement.
As of May 2018, the BLS shows that automotive repair and maintenance supervisors earned a median annual salary of $66,140. The highest salaries were earned in Nebraska, North Dakota, and Alaska. The BLS also reports little or no change in employment growth for this career between 2018 and 2028.
Positions in emergency road service generally require little education, although those seeking supervisory positions may need a degree. All positions require mechanical aptitude working with cars. Dispatchers and service technicians median annual salary is around $39,000, while supervisors earned around $66,000 .