Gaming managers ensure that casino customers have a great experience. While there are no formal education requirements for the position, gaming managers must have strong customer service skills, and experience working in the gaming industry.
Gaming managers are hired by casinos and companies operating game rooms to interact with customers and manage lower-level casino employees, ensuring that visitors have a fun and memorable experience. Educational requirements are minimal as on-the-job training is common, although individuals may pursue an associate's or bachelor's degree in casino management, hospitality management or a related field. In addition to having some work experience in gaming, gaming managers typically need a charismatic personality and excellent customer service skills.
|Required Education||On-the-job training; optional completion of an associate's or bachelor's degree|
|Other Requirements||Gaming work experience and strong customer service and people skills|
|Projected Job Growth (2018-2028)||7%*|
|Median Salary (2018)||$68,380 annually*|
Source: *U.S. Bureau of Labor Statistics
Gaming Manager Educational and Training Requirements
Though most casinos do not have strict educational requirements, prospective gaming managers can earn an associate's or bachelor's degree in casino management. Schools that don't offer a specific casino management degree program may offer a gaming or casino specialization in a hospitality management program through their business school or department.
Gaming mangers often start their careers as dealers or casino floor workers, according to the U.S. Bureau of Labor Statistics (www.bls.gov). Nearly all large casinos and game rooms have their own training programs for new employees. Even those companies that do not have formal company-run sessions will usually require a small amount of in-house training before allowing new employees to work.
Gaming Manager Career Information
Most gaming managers are employed by companies that run casinos and similar game rooms. These places lend themselves to some natural hazards such as potentially ear-damaging loud noises from game machines and cigarette smoke from patrons. Gaming managers must be very customer-service oriented and good with people, to ensure that casino visitors have a positive experience while adhering to the rules and not using devices or techniques to skew the odds of the games. The BLS anticipated an employment growth as fast as the national average through 2028. In May 2018, the BLS reported that workers in the 90th percentile or higher earned $134,490 or more per year, whereas the bottom 10th percentile earned $47,150 or less per year.
Gaming managers, like other managers, interview, hire, train, schedule and oversee the casino's employees. These individuals explain the business policies and rules of each game in the casino to customers with questions and will occasionally handle customer complaints when conflict arises. Because most people frequent casinos during holidays or weekends, a gaming manager must work nearly every weekend and on all holidays.
Aside from demonstrating strong customer relations skills, gaming managers must also be able to coordinate efforts with staff to ensure casino goers are having a fantastic time and that all rules are followed. There are no formal education requirements, but experience in the industry is needed.