Gaming Supervisor: Job Duties & Requirements

Apr 12, 2019

Learn what a gaming supervisor does. Find out about the training and skills requirements, along with the salary expectations and employment outlook, to see if this career is for you.

Career Definition for a Gaming Supervisor

Gaming supervisors work at gambling facilities, most typically casinos but also the lottery. While job duties vary by workplace, gaming supervisors are typically charged with ensuring that games are conducted fairly and according to the rules. Typical tasks include overseeing and managing employees, monitoring gaming facilities, ensuring regulatory compliance and reviewing security information.

Education High school diploma usually required, associate and bachelor's degrees may be helpful
Job Skills Management, communication, interpersonal skills, discretion, trustworthiness
Median Salary (2018)* $49,420 for gaming supervisors
Job Growth (2016-2026)* 4% for gaming supervisors

Source: *U.S. Bureau of Labor Statistics

Educational Requirements

There are no specific education requirements to work in gaming supervision. Most employers will want to see a minimum of a high school diploma or the equivalent; however, an associate's or bachelor's degree will be looked upon favorably. Helpful courses in a 2-year associate's or 4-year bachelor's degree program include hospitality management, math, communications and management theory. Many employers also offer specialized, on-the-job training specific to their work environment.

Required Skills

Gaming supervisors must be capable of delegating and managing subordinate employees when need be. Strong interpersonal, communication and management skills are key to a successful career in gaming supervision. Since gaming supervisors may handle large sums of money, they should also be trustworthy and discreet. Since casinos are open for much or all of the night and on holidays, gaming supervisors should have flexible schedules and be willing to work at irregular times.

Employment and Economic Outlook

The employment increase for gaming supervisors was minimal; the U.S. Bureau of Labor Statistics (BLS) projected that employment in this field would grow by 4% from 2016-2026. The median annual earnings for gaming supervisors in 2018 were $49,420.

Alternate Career Options

Below are some other options for careers in gaming and customer relations:

Customer Service Representative

Needing a high school diploma and some on-the-job training, customer service reps process orders, provide information and take care of customer complaints. From 2016-2026, the BLS expects average growth of 5% for these positions that paid an annual median wage of $33,750 in 2018.

Security Guard and Gaming Surveillance Officer

These guards and officers must normally have a high school diploma and on-the-job skills training. In addition, many guards, especially those carrying guns, often need state registration. The BLS projected average employment outlook for these workers, with 6% growth expected from 2016-2026. In 2018, a median salary of $32,680 per year was reported by the BLS for gaming surveillance officers and gaming investigators.

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