Gaming surveillance officers monitor casino activity to detect theft, cheating and suspicious activities. These workers need to be physically fit and possess good verbal and written communications skills. The number of positions in this field are expected to decline in the next decade.
Gaming surveillance officers are a type of security officer employed specifically by casinos to protect casino property, employees and patrons and monitor suspicious activities, such as theft or cheating. These workers may enter the field with no more than a high school education. However, completion of some postsecondary coursework or a certificate program related to security or gaming may be helpful in securing employment.
|Required Education||High school diploma or GED; certificate programs and coursework related to security may be preferred|
|Projected Job Growth (2018-2028)||4% for gaming surveillance officers and investigators*|
|Mean Salary (2018)||$36,200 for gaming surveillance officers and investigators*|
Sources: *U.S. Bureau of Labor Statistics
Gaming Surveillance Officer Job Description
Gaming surveillance officers enforce gaming laws on the property and see to it that the casino's rules and regulations are followed. Since many casinos are open 24 hours, workers in these positions may be expected to work odd hours, such as night shifts.
Gaming surveillance officers spend a large amount of their time in observation rooms, using one-way mirrors and audio and video monitors to watch activities on the casino floor. They also retain and file audio and video records of casino activities in the event that the records need to be used for investigations. Surveillance officers leave the observation room from time to time to physically observe the casino floor. The job also usually involves submitting written or verbal reports of any theft or suspicious behavior to casino management.
Requirements for Becoming a Gaming Surveillance Officer
Most employers require applicants to possess a minimum of a high school diploma or GED. Many require some additional coursework in gaming surveillance. Certificate programs and courses can be found at a handful of educational institutions and cover areas such as casino security, Native American gaming, casino marketing, customer relationship management and other areas related to casino operations.
Coursework in gaming surveillance includes instruction on the use of audio and video equipment, report writing, investigation and deterring theft. These training classes are often conducted in a casino-like setting using the surveillance equipment that is used on the job.
Workers in these jobs need to have good verbal and written skills. Officers must be in good physical shape and able to detain individuals until the arrival of law enforcement.
Salary and Job Outlook
The U.S. Bureau of Labor Statistics (BLS) predicts that job opportunities for gaming surveillance officers and investigators could increase by four percent from 2018-2028. Salaries vary according to employer, geographic location and experience. In May 2018, the BLS reported a mean annual wage of $36,200 for gaming surveillance officers and gaming investigators.
Gaming surveillance officers require a high school diploma or GED. Additional coursework or certification is preferred or required by many employers.