HVAC dispatchers typically have experience in the HVAC industry before becoming a dispatcher. They coordinate and oversee HVAC technician's work, and coordinate the techs with projects. Their responsibilities include communicating with HVAC techs, scheduling customer commitments, and communicating with customers.
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HVAC dispatchers work with technicians who install, maintain and repair systems involving heating, ventilation and air-conditioning. Dispatchers may work in a variety of work environments, including private HVAC companies or large, public organizations. An HVAC professional oversees the technicians' work and directs them to jobs that require attention. An HVAC professional usually starts as a technician or installer before advancing to the level of dispatcher. A high school diploma is required to become an HVAC dispatcher, and at the highest level, these individuals can pursue roles as managers or owners of private HVAC businesses.
|Required Education||High school diploma or equivalent|
|Projected Job Growth|| 4% for dispatchers, except police, fire and ambulance;
14% for HVAC mechanics and installers from 2014-2024*
|Average Salary (2015)||$40,210 for dispatchers, except police, fire and ambulance, annually*|
Source: *U.S. Bureau of Labor Statistics
A dispatcher organizes service calls so that an HVAC technician is sent to a variety of locations in a timely manner. This professional must have in-depth knowledge of HVAC services in order to translate the needs of the customer to the technician and vice versa. However, the main duty of the HVAC dispatcher is to maintain the work schedules for field technicians and assure that all customer commitments are met.
In addition, a dispatcher is responsible for providing logistical support to technicians and communicating with both fellow employees and customers. Dispatchers are ultimately responsible for informing customers of the progress of service operations while ensuring that technicians operate in a cost-effective fashion. In order to do this, a dispatcher must be able to match each available technician to a job based on that technician's skill level and location.
Salary and Employment Outlook
The U.S. Bureau of Labor Statistics (BLS) reported that work crew dispatchers - a group that included HVAC dispatchers but excluded police and fire dispatchers - earned an average salary of $40,210 as of May 2015. Employment of these dispatchers is expected to increase by 4% during the 2014-2024 decade.
Training and Preparation Requirements
According to the U.S Bureau of Labor Statistics (BLS), an HVAC professional is expected to possess at least a high school diploma or the equivalent for an entry-level job, and may receive further on-the-job training.
The ability to read fieldwork orders is essential for dispatchers, as is the ability to use basic computer software, such as Microsoft Office Suites, in order to schedule jobs and employees efficiently. Many HVAC offices install software that is specifically designed for HVAC dispatchers; though these programs vary slightly by distributor, some experience on this type of software is often essential for employment and promotion. In addition, a dispatcher must be able to make judgment calls regarding the best plan of action for a particular job. They must also oversee its implementation from beginning to end, and a background in business studies may be beneficial.
Good communication skills and a knowledge of HVAC work and terminology are crucial for an HVAC dispatcher. They must be able to serve as a liaison between customers and HVAC techs, and work schedule coordinator for HVAC companies. A high school diploma and on-the-job training are typical prerequisites for this position.