A health unit clerk is required to have a postsecondary certificate, diploma, or associate's degree in their field. Diplomas and certificates can be completed in less than a year and include courses in ethics, health information management, medical terminology, pharmacology, and human anatomy.
Health unit clerks work under the direction of nursing staff and physicians to coordinate patient appointments and perform clerical duties. Health unit clerks also act as receptionists and communicate with patients on the phone and in person. They receive their training through diploma, certificate or associate's degree programs that often include hands-on training in a healthcare facility. Many health unit clerks demonstrate their knowledge by earning professional certification.
|Required Education||Health unit coordinator diploma, certificate or associate's degree program|
|Projected Job Growth (2018-2028)*||16% for medical secretaries|
|Median Salary (2018)*||$35,760 for medical secretaries|
Source: *U.S. Bureau of Labor Statistics (BLS)
Job Description of a Health Unit Clerk
Health unit clerks, also known as health unit coordinators and floor clerks, collaborate with physicians, nurses, and other healthcare workers within a secretarial or general office function at a hospital, nursing home, or other medical facility. They answer phones, order supplies, and transcribe orders given by physicians. Health unit clerks handle the majority of a patient's paperwork, such as discharge, admission, and personal information forms. They must possess strong communication skills, including verbal and written, as well as be able to effectively multi-task. Office skills, such as organizing, filing, and scheduling, are also typically required.
Job duties of a health unit clerk may include using a computer to document physician orders, preparing patient treatment charts, updating patient information, and scheduling appointments. They work under the supervision of physicians and nurses, taking direction and accommodating clerical needs. Students must have an understanding of basic nursing procedures, as well as background knowledge in pharmacology. Patient confidentiality is emphasized and health unit clerks must abide by these standards.
Aspiring health unit clerks can acquire training through a diploma, certificate, or associate's degree program. Diploma and certificate programs are generally around 15 credit-hours in length and can be completed in less than a year. The curriculum may include courses in ethics, health information management, medical terminology, pharmacology, and human anatomy. Associate's degree programs have a similar core curriculum with the addition of general education courses. Additionally, many programs typically combine classroom learning with hands-on experience in a medical setting.
Voluntary certification is also available for health unit coordinators through the National Association of Health Unit Coordinators, Inc. (NAHUC). Certification requirements include formal education, training, or experience, as well as a high school diploma or GED.
Salary Info and Job Outlook
According to PayScale.com, most health unit coordinators earned between $25,000 and $52,000 a year in August 2019 with a median annual wage of $36,989; however, this was based on only 1424 professionals reporting. Although the U.S. Bureau of Labor Statistics does not provide information specific to health unit clerks, it did publish a prediction that the employment of medical secretaries, which share many of the same job duties, will likely grow about 16% between 2018 and 2028. Per the BLS, medical secretaries earned a median annual salary of $35,760 in 2018.
Health unit clerks serve as receptionists, process patients upon arrival, answer phones, update files, transcribe orders and process patients being admitted and when discharged. They are required to have postsecondary training. Certification is optional.