Medical Office Manager Job Description
Medical office managers, also known as healthcare office managers or hospital office managers, are administrative staff who handle the day-to-day operations of medical facilities, such as doctors' offices, hospitals, and nursing homes.
As one might expect, medical office managers work closely with doctors, nurses, and allied health personnel at their facility to ensure that patients are receiving adequate care. They may also interact with insurance companies and medical suppliers. Medical office managers typically work full-time schedules, and the position is one that may require overtime on occasion.
Medical Office Manager Duties
- Provide efficient healthcare services
- Supervise other medical staff members
- Liaise with various medical establishments including hospitals, clinics, and nursing homes
- Create administrative schedules
- Ensure their place of work is adhering to a budget
- Keep patient files up to date
What do medical office managers do, exactly? A medical manager job description will vary depending on the exact position they hold within the medical system. Medical office manager responsibilities are in many ways similar to those of other types of office managers, in that they must create schedules, manage budgets, maintain records, and assign work to those under them. However, medical office manager job duties include other responsibilities as well, such as ensuring the facility complies with government regulations in regards to healthcare and sensitive personal information.
Medical Office Manager Education Requirements
To begin a career as a medical office manager, you are generally required to hold at least a bachelor's degree, although master's degrees are sometimes preferred. Degrees in areas such as public health administration, business administration, and nursing are among the most common. Bachelor's degree programs in these majors commonly include courses such as:
- Healthcare information systems management
- Leadership and ethics in healthcare
- Quality assessment for patient care improvement
- Finance for healthcare
While an education in medicine is not strictly necessary, some courses in basic areas such as anatomy and physiology or microbiology may be worthwhile. For individuals who are already educated in a medical field, such as nurses, and are looking to advance their careers, past work experience can be very beneficial, especially when combined with a master's degree. Online programs in business administration and healthcare administration are fairly common, and can usually be completed entirely online.
Medical Office Manager Licensure and Certification Requirements
Certain positions may require that job candidates hold a valid registered nurse (RN) license or social work license, and nursing home administrators must be licensed in every state. To receive a license to work as a nursing home administrator in most states, an individual must be a legal adult, hold a bachelor's degree, complete any state-mandated training, and pass the licensing exam. Consult the licensing board in your state for the most accurate information.
Certification is not required to work as a medical office manager in most states. However, it may be well-regarded by potential employers. While several certifying organizations exist, some with a high degree of specificity, the primary certifying organization for medical office managers is the Professional Association of Healthcare Office Management (PAHCOM), which offers a credential known as the Certified Medical Manager (CMM). To earn this credential, an applicant must have at least two years of administration experience and have completed 12 credits of post-secondary education that is directly related to healthcare administration. For those with greater than two years of experience, each additional year reduces the number of credits required by one. Applicants must then pass a certification exam consisting of 200 questions that cover a variety of areas related to healthcare administration. The CMM credential is then valid for two years and must be renewed by completing 24 continuing education units.
Medical Office Manager Skills and Abilities
A medical business manager job description can be highly variable, but such descriptions tend to require people with similar skill sets. Medical office managers must be highly organized with excellent administrative skills. They must be able to juggle a number of important tasks at once and deal with sensitive medical information with grace and discretion. Like all medical professionals, medical office managers must be highly compassionate: while they may not interact with patients as much as other healthcare professionals, their decisions still impact patients' care, and they must always keep that in mind while working. Excellent writing, editing, and listening abilities are a must for medical office managers, who spend most of their time using computer systems to organize highly important information.
Medical Office Manager Salary
Medical and health service managers had a median annual income of $100,980 in 2019, according to the Bureau of Labor Statistics. Those working for the government or at hospitals had the highest median pay, at $111,520 and $110,430 respectively, while medical office managers working at residential care and nursing home facilities made $86,820. Job growth for medical and health service managers is exceptional: it is predicted to be at 32% over the ten years from 2019 to 2029. Much of this growth is attributed to the medical needs of the large elderly population in the U.S., although growth in areas related to electronic health records is also significant. Those seeking work in this field can expect to see the best results if they possess a master's degree or education in healthcare information systems.