Managers in the hospitality industry must ensure that all amenities are functioning according to legal guidelines, safety regulations, and company policy. Management positions have higher salaries than the national average of all occupations, but income varies slightly by industry. This article covers administrative careers in three hospitality industries: lodging, food service, and gaming.
Hospitality administrators are employed in a variety of different industries. The educational requirements, job duties and salary may vary widely depending on the specific industry.
|Career||Lodging Manager||Food Service Manager||Gaming Manager|
|Education Requirements||Bachelor's degree; sometimes high school diploma and related experience acceptable||Bachelor's degree; sometimes high school diploma and related experience acceptable||Bachelor's degree recommended|
|Other Requirements||None||Optional certification||Licensure or on-site certification|
|Annual Median Salary (2018)*||$62,270||$58,960||$85,260|
|Job Outlook (2018-2028)*||1% growth||11% growth||7% growth|
Source: *U.S. Bureau of Labor Statistics
Career Options in Hospitality Administration
Hospitality administrators work in the fields of lodging, food service and entertainment as lodging managers, food service managers or gaming services professionals.
Lodging managers may work as general managers or assistant managers, ensuring that all of the needs of a hotel's patrons are met. In general, lodging managers usually direct their hotel's housekeeping, marketing, PR and security staffs. They are also responsible for hiring and training hotel staff members.
The United States Bureau of Labor Statistics (BLS) reported that as of May 2018, the median hourly wage of lodging managers was $25.67, or $53,390 annually.
Lodging management trainees at bigger hotels must earn a bachelor's or master's degree in hotel or hospitality management. Applicants at smaller hotels may have earned an associate's degree or certificate. Both may require prior job experience in lodging.
Food Service Managers
Food service managers oversee the kitchen, dining rooms, and banquet facilities. They must also handle the hiring and training of new workers and perform administrative duties such as completing paperwork. A food service manager also oversees customer service and may sometimes have to address unsatisfied restaurant patrons.
Food service managers earned a median hourly wage of $26.08 and a median annual wage of $54,240, according to the May 2018 reports by the BLS. The BLS also reported that the annual mean wage of a food service manager at a restaurant or other eating establishment is $56,140.
Food service managers must have work experience in the food services industry. Many colleges and universities offer an associate's or bachelor's degree program in hospitality or business with a concentration in food service management for aspiring food service managers, while technical institutes offer non-degree certification programs.
Gaming Service Occupations
Legal gambling in our nation revolves around casino gaming or state-run lotteries, and jobs are concentrated in casinos. Gaming managers oversee a casino's daily operations and gaming bookmakers document customers' bets on sporting events. Gaming dealers run the game tables for blackjack, roulette and craps.
The BLS reported that gaming managers earned a median annual wage of $74,700 and gaming book writers earned a median annual wage of $24,430 as of May 2018. The BLS also stated that gaming dealers made a median annual wage of $20,120 as of May 2018.
There are usually no educational requirements for those who wish to enter the world of gaming services. However, gaming service workers are required to acquire a license from a state agency specializing in casinos, and many management positions are beginning to include bachelor's degrees among the requirements. Often casinos establish their own set of requirements and want their workers to have at least obtained their high school degree or GED. Aspiring gaming professionals must have excellent customer relations skills. An associate's or bachelor's degree in hospitality management is a plus, and some casinos give on-site certification to their workers.
While the average income of all three of these management positions is over $58,000, managers in casinos tend to make a bit more than those in hotels or restaurants. A bachelor's degree is beneficial for promotion into a management position, but may not be required if applicants have sufficient work experience in the industry and/or other certifications. In many states, gaming workers are required to obtain a license from the state.