Hotel front desk supervisors manage staff, ensure that guests have an exceptional experience, and act as the face of a hotel. They typically hold a bachelor's or associate's degree, or a high school diploma, and have experience working in a hotel.
Front desk supervisors typically serve as the face of a hotel. They provide customers with a first and last impression as both greeters of new guests and well-wishers to departing ones. These employees perform or delegate various tasks that are essential to daily operations of a hotel's front desk. These tasks include making or confirming reservations, verifying and collecting payments, issuing room keys, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem. Front desk supervisors also provide hotel clerks with necessary training and support. Other responsibilities might include bookkeeping duties, such as balancing accounts, conducting nightly financial audits and referring patron comments and complaints to the appropriate hotel manager. Hotel front desk supervisors must be friendly and outgoing, and possess excellent communication and problem-solving skills.
|Required Education||Bachelor's degree, or high school diploma with hotel experience|
|Projected Job Growth* (2018-2028 )||1% (for lodging managers)|
|Mean Salary* (2018)||$62,270 (for lodging managers)|
Source: U.S. Bureau of Labor Statistics
Education Information for Hotel Front Desk Supervisors
Although employees can prove their worth and rise through a hotel's management training program, most large, full-service hotel chains prefer to hire front desk supervisor applicants with a bachelor's degree in hotel or hospitality management, business or a related field. However, smaller hotel chains that offer fewer amenities might provide good employment prospects for applicants with ample relevant experience and a certificate or associate's degree in hotel, hospitality or restaurant management.
Helpful College Coursework
Useful courses for aspiring front desk supervisors include hotel administration, accounting, economics, housekeeping, food service management and hotel maintenance. Computer training is also vital due to the widespread use of computers to make reservations, track and prepare guest billing and maintain meticulous housekeeping and maintenance records. Colleges often offer undergraduate students internships or work-study opportunities as seasonal hotel help, which can lead to practical experience and useful connections within a hotel chain.
Salary and Career Information for Hotel Front Desk Supervisors
Although the size and location of a hotel or other lodging facility can affect the pay scale, lodging mangers could expect to make a mean annual wage of $62,270 as of May 2018, according to the U.S. Bureau of Labor Statistics (BLS). Job opportunities in lodging management were expected to show little or no change, over the period 2018-2028, based on BLS statistics (www.bls.gov). For those seeking employment with prestigious luxury hotels, competition was expected to be intense. However, with the growth of tourism, the BLS forecast that many smaller, limited-service hotel chains would open, providing potential supervisors with new job opportunities.
Hotel front desk supervisors are a customer's first and last impression of a hotel, and it is on the supervisor's shoulders to ensure that the guest has a wonderful stay. As such, they need excellent customer service, team leadership and resource allocation skills, and most hold a bachelor's or associate's degree in hospitality management. Job growth for lodging managers is projected to show little or no change over the 2018-2028 decade.