Hotel Room Service Cashier: Job Description and Requirements

Working as a hotel room service cashier requires no formal education. Learn about the training, job duties and requirements to see if this is the right career for you.

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Hotel room service cashiers process hotel guest food orders and may also deliver the food. These positions usually require hotel or related experience. Jobs are expected to grow at a faster rate than average for this position.

Essential Information

Hotel room service cashiers take food and beverage orders from hotel guests and process payments. Depending on the size of the hotel, a room service cashier may also deliver meals to a guest's room. Hotel room service cashiers must have flexible schedules because they are often needed to work on weekends and evenings. Such service cashiers often depend on tips from customers for a portion of their pay. No formal education is needed for this job, though professional experience in a related industry may be helpful.

Required Education None mandatory; prior job experience in food service or the hotel industry may be preferred by employers
Projected Job Growth (2014-2024) 13% for food servers in non-restaurant settings*
Median Wage $20,420 a year for food servers in non-restaurant settings (2015)*
$27,638 a year for room service servers (2016)**

Sources: *U.S. Bureau of Labor Statistics, **PayScale.com

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Job Description of a Hotel Room Service Cashier

Hotel room service cashiers answer phones, record food orders and process payments. They are responsible for promoting and suggesting menu items to hotel guests. They must pay close attention and accurately record the food order, as well as relay the information to the kitchen or bar to fulfill. Typically, these orders are charged to a guests room; however, customers may choose to pay using cash or credit cards. Therefore, room service cashiers must be proficient in processing all types of payment methods.

At some establishments, the hotel room service cashier will also be a server. Under these circumstances, they need to carry trays and push carts to deliver meals to rooms. They will also be responsible for setting places, either on the delivery cart or on a table in the room, and pouring beverages. The hotel room service cashier will have the guest sign the bill (to be added to the room charges) or pay for the order.

Employment Outlook and Salary

According to the U.S. Bureau of Labor Statistics (BLS), jobs for food servers in non-restaurant settings are expected to increase by 13% from 2014-2024 (www.bls.gov ). The BLS also indicated that, due to high turnovers, these jobs frequently become available, which makes finding these positions easier. The BLS reported that the median annual salary for food servers in non-restaurant jobs was $20,420 as of May 2015. According to PayScale.com, the median annual salary for most room service servers ranged from $8,579 to $68,510 as of January 2016.

Job Requirements for a Hotel Room Service Cashier

Typically, employers prefer candidates for these positions with 1-2 years experience in the restaurant or hotel business. Prior work handling cash and running credit charges is beneficial as well. Hotel room service cashiers need to posses the following attributes to succeed at this job.

  • Ability to stand and walk for the duration of the shift
  • Basic math skills to process payments
  • Excellent customer service skills
  • Good communication and solid English language skills
  • Professional telephone etiquette
  • Talent for multitasking

Hotel room service cashiers have no education requirements. Employers often look for related experience. The median salary for these positions is about $20,000 per year.

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