Should I Become a Personal Concierge?
A personal concierge helps clients handle the demands of a hectic lifestyle. Unlike a personal assistant, who works for one client full time, a personal concierge works on a part-time basis for several different clients to complete the errands and tasks that each individual is too busy to handle.
Some concierges choose to work for an existing personal concierge service, while others work for themselves as business owners. Select clients may be difficult or demanding, requiring concierges to display an abundance of patience or tact. Although a college degree is not usually required, aspiring concierges may benefit from completing postsecondary business courses. Optional certifications are available. The U.S. Bureau of Labor Statistics reported the median annual salary for concierges was $29,030 in May 2015.
|Degree Level||None required; coursework or a bachelor's in business-related field might be helpful|
|Licensure or Certification||Voluntary certification is available|
|Key Skills||Excellent customer service, personal service, organization and communication skills; word processing and other software; perceptiveness and sensitivity|
Source: U.S. Bureau of Labor Statistics
Steps to become a Personal Concierge
Step 1: Consider Education Requirements
Because a personal concierge needs a broad skill set, as opposed to technical knowledge related to one field, the education requirements are fairly relaxed. Often a personal concierge will have only a high school diploma. In order to succeed as personal concierges, individuals need to have patience, problem-solving abilities, people skills, and organizational expertise. For those who wish to open their own services, a bachelor's degree in a business-related field helps with the behind-the-scenes knowledge needed to operate a business.
Step 2: Receive Training
The duties of a personal concierge change depending on whether he or she works in the personal or corporate field. Specific training for these duties can be found in books, online, or through professional organizations such as the International Concierge and Lifestyle Management Association. Securing a job at an existing business provides on-the-job training in many areas, such as travel arrangements and personal shopping.
Step 3: Search for a Job
You can search for positions online, either through job boards or on personal concierge services websites, or you can start their own services. According to an Entrepreneur Magazine article, which excerpts a personal concierge start-up guide produced by the magazine, the initial costs for a personal concierge business can range from $2,000 to $4,000. The article suggests that, in order to make the most of this investment, personal concierges should concentrate on making strong contacts in the business world that could lead to being hired for services.
To become a personal concierge, you don't need any formal experience or education, but you can greatly improve your chances of getting a job by taking some courses to improve your business and service skills or participating in on-the-job training once you are employed.