Housekeeping managers oversee and coordinate the activities of cleaning employees in places like offices, medical facilities, and hotels. They maintain schedules, screen applicants, assign duties, and review employee performance. Patience and tact may be necessary when dealing with challenging employees or customers. Full-time and part-time work is available. Housekeeping managers should be aware in advance that they may be exposed to dangerous chemicals.
Career Info & Skills
A high school diploma may be necessary for some housekeeping management positions. Previous experience as a housekeeper or in a related position is typically required. Key career skills include those related to communication, interpersonal relationships, and supervision. Housekeeping managers should also be good teachers and know how to work with Microsoft Office and housekeeping software. According to the U.S. Bureau of Labor Statistics (BLS), first-line supervisors of housekeeping and janitorial workers earned an average of $43,150 a year, as of May 2018.
Step 1: Housekeeping Work
Most entry-level hotel housekeeping jobs, like those in hotels, do not require any formal education. Housekeepers should have the ability to pay attention to detail and follow simple instructions. They also need to be able to meet the physical demands of the job, which include bending, stretching, twisting and reaching. Housekeepers in entry-level positions usually work under or with an experienced housekeeper until they've received enough training to work alone.
Step 2: Management Work
With experience and education, a housekeeper can advance to management status. Many housekeeping managers are employed by housecleaning firms, hotels, motels, and travel resorts. Housekeeping managers interested in advancing their skills can enroll in educational programs in hospitality management. Associate's and bachelor's degree programs in hospitality management usually feature courses in facilities and resource management, hotel operations, event planning, and operations control.
Step 3: Certification
Though certification is typically not required to become a housekeeping manager, earning one may lead to opportunities for advancement. The International Executive Housekeepers Association (IEHA) offers certification programs for housekeeping managers. To earn the Certified Executive Housekeeper (CEH) designation, a candidate must have a high school diploma or its equivalent and fulfill educational requirements through an associate's degree or IEHA program.
- Consider an advanced education and certification. The Registered Executive Housekeeper (REH) designation is only offered to individuals with a bachelor's degree.
- Renew credentials. Housekeeping managers who have earned a CEH or REH credential must renew their certifications every three years by taking a renewal exam or completing a specified number of continuing education courses.
Remember, most housekeeping managers usually need some entry-level experience as housekeepers and advance in the field by pursuing a degree in hospitality management and a professional certification from the IEHA. As of May 2018, they earned an average annual salary of $43,150.