Laser Printer Technician: Job Duties, Requirements and Career Info

Sep 25, 2019

Working as a laser printer technician requires little formal education. Learn about the education, job duties, and certification options to see if this is the right career for you.

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Laser printer technicians are tasked with fixing, maintaining and troubleshooting laser printers. These professionals usually hold a high school diploma or GED but they may obtain optional certification through the Computing Technology Industry Association.

Essential Information

Laser printer technicians provide network, computer, printer, and application support for customers. Laser printer technicians might be based in an office or perform fieldwork. They might have to troubleshoot problems or complete new installations. In many cases, no more than a high school education is required to work as a laser printer technician, though some employers prefer to hire candidates with a degree in a related field.

Required Education High school diploma or GED; an associate's or bachelor's degree in computer or information systems might be preferred by employers
Other Requirements Voluntary certifications available through the Computing Technology Industry Association
Projected Job Growth (2018-2028) -1% for computer, ATM, and office machine repairers*
Mean Salary (2018) $40,880 for computer, ATM, and office machine repairers*

Source: *U.S. Bureau of Labor Statistics

Job Duties

Laser printer technicians diagnose, troubleshoot, and solve printer issues. They commonly provide support within a specific office and perform fieldwork at clients' offices. Technicians also might service other office equipment, such as copiers, fax machines, workstations, and specific vendor equipment. Some technicians perform network, security, and new software installation.

Depending on the employer, laser printer technicians might also serve as the key contact for customers. They might set appointments, document service, and communicate issues including estimated time for task completion, status updates, and potential problems. If supplemental parts are required, technicians might be responsible for procurement and installation.

Educational Requirements

Although education requirements vary significantly based on employer and job description, employers prefer candidates who have either finished high school or obtained a GED certificate. Some employers prefer applicants with an associate's or bachelor's degree in computer or information systems; however, some accept previous experience in lieu of a degree.

Aspiring laser printer technicians can benefit from postsecondary education in computer systems, data communications and networking, programming, network systems, operating systems, and communication. Some programs also provide students with hands-on practical experience prior to graduation.

Certification

Employers also tend to favor candidates who have earned industry and vendor certifications. The Computing Technology Industry Association (CompTIA) awards PDI+ certification to applicants who show proficiency in basic maintenance of printers, fax machines, and copiers. Applicants should possess entry-level knowledge and hands-on experience prior to taking the certification exam, which contains 85 questions and lasts 90 minutes.

Career Information

According to the U.S. Bureau of Labor Statistics, overall employment of computer, ATM, and office machine repairers is expected to decline between 2018 and 2028 (www.bls.gov). Job prospects will be limited since newer printers are more reliable and sophisticated, according to the BLS. Median salary figures for computer, ATM, and office machine repairers were $38,480 in May 2018, stated the BLS.

Laser printer technicians must have a strong understanding of computers, be able to keep up with innovative and ever-changing laser printer technology, have strong communication skills and enjoy problem solving. Opportunities are limited; a degree or professional certification is optional but may give applicants a competitive edge.

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