List of Free Online Dispatcher Training Programs

See our list of the top free online dispatcher courses. Learn about what courses are available and what topics they cover to find the course that's right for you.

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Info on Free Online Training Programs

While students may not be able to find many free online emergency medical dispatch (EMD) training programs through public and not-for-profit schools, there are a number of resources provided by emergency response organizations. Students can access these educational materials on their own time, though college credit isn't awarded for completing them. Additionally, these materials won't qualify someone for a job in this field.

The National Highway Traffic Safety Administration

  • 1996 EMD Program Implementation and Administration: Trainee Guide requires Adobe Reader to download PDF files. The resources are entirely text-based and include a practical exam overview and a glossary of terms. Students can also examine methods for gathering information and providing instructions to callers. Emergency medical dispatch liability and dispatcher responsibilities are covered as well.

Federal Emergency Management Agency (FEMA) Emergency Management Institute

  • Effective Communication is presented through a PDF file that offers instructional text, self-assessment activities and links to related resources. Students can also take a final exam through the website or download the exam questions to complete offline. Topics of study cover basic communication skills, techniques for preparing an oral presentation and ways to use technology as a communication tool. These materials may be used by some emergency management professionals to earn continuing education (CEU) credits.
  • Telecommunicators Emergency Response Taskforce Basic Course is presented through an interactive website that provides educational text, worksheets and handouts. Students can test their skills by taking a final exam offline or on the website. If they wish to be placed in the National TERT Database and deployed in a disaster situation, they can submit a copy of the course results to their state TERT Coordinator. This course covers topics in mental and physical preparation for deployment, interpersonal communication skills and the roles of dispatchers in disaster environments.

State of New Jersey Office of Emergency Medical Services

  • Emergency Medical Dispatch Guidecards provide students with questions to ask callers during emergencies. Proper dispatch responses are also included. Students using this resource can learn how to provide instructions to callers suffering from emergencies related to animal bites, chest pains, strokes, electrocution, pregnancy, cardiac arrest, gunshot injuries and diabetes, to name a few.

Ohio Criminal Justice Coordinating Center of Excellence

  • Dispatching for the Altered Mental Status Call includes video lectures and PowerPoint presentations that cover topics including the effectiveness of teamwork and types of mental illnesses. Students also examine methods for handling crisis intervention team (CIT) calls and talking to suicidal callers.
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