So you have been promoted to manager at the hotel where you spent your college work life. The bump in pay was nice, but you could never have guessed how many problems you now face. Here is some help for dealing with the difficult situations.
Keep focused on the problem
One issue many students face is they are nervous or unsure when dealing with customers many years older than themselves. Many customers think it is all right to talk down to young, inexperienced students. Fight this by staying focused on the problem at hand. Whether your problem is with a customer or fellow employee, address the problem head-on and use blunt language if necessary.
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Understand the other side
Ask the person you're are confronting for an explanation for their action. If a coworker is wasting time on the Internet instead of getting things done, ask them why they believe they can do this at work. Maybe that coworker has time management issues. His finances could be a wreck and he is trying to get his life in order. Whatever the problem, you will be better served if you understand where they are coming from.
Follow Up Quickly
Once you understand the problem and every parties position, decide on a quick course of action. The worst thing you can do is let something drag on without resolution. Instead, use your position to enforce company rules and move on.