Movie theater managers are in charge of scheduling employees, ensuring the daily operations of a theater run smoothly and performing basic accounting duties such as inventory management. Dealing with customers is a major responsibility in this job, so at least one year of previous experience in a customer service role is usually required. As for educational requirements, movie theater managers typically only need a high school diploma.
A movie theater manager oversees staffing, customer service and daily operations of a theater. Working as part of a team, a movie theater manager ensures the enjoyment of theater patrons, while also promoting profitability for the theater. Most employers require a high school diploma for this position, along with at least one year of management or customer service experience.
|Required Education||High school diploma|
|Other Requirements||At least 1 year of management or customer service experience typically preferred|
|Projected Job Growth (2018-2028)*||-2% for broad field of first-line supervisors of non-retail workers|
|Median Salary (2018)**||$40,171 annually|
Source: *U.S. Bureau of Labor Statistics, **PayScale.com
Movie Theater Manager Career Information
Movie theater managers lead theater employees and staff to ensure that the day-to-day functions of the theater are carried out efficiently. The manager sets work schedules so shifts are adequately staffed and all needed positions are covered, including workers for concessions, ticket counters, projection booths and custodial duties. Since managers train employees in the various job skills needed to work in a movie theater, they must be able to perform the tasks assigned to the rest of the staff.
Customer Service Duties
Because they interact extensively with the public, movie theater managers need to have excellent communication skills and promote positive customer experiences for movie-goers. For example, managers may need to assist employees with customer relations, especially if a patron has a complaint or negative experience. Additionally, movie theater managers must be able to work collaboratively with staff, motivating them to serve guests and maintain a good attitude.
In addition to staffing and customer relations, movie theater managers are responsible for accountability in terms of inventory and accurate cash drawers. They may also be in charge of budgeting and financial planning for the theater, which could require them to maintain records, set marketing goals and create or place promotional materials.
Requirements to Become a Movie Theater Manager
October 2011 movie theater manager job postings on CareerBuilder.com emphasized excellent communication skills and at least one year of management or customer service experience as an employment requirement for potential movie theater managers. When education was specified, job postings listed a high school diploma or GED as the minimum requirement, with some preferring college coursework or job experience. Employers also desired prospective movie theater managers who were capable of working with a team and able to provide leadership and training when necessary.
Movie Theater Manager Salary Information
In September 2019, PayScale.com reported yearly median wages of $$40,171 for theater managers. The same site reported that most theater managers earned between $28,000 and $61,000 annually.
Movie theater managers handle customer service duties, such as handling patron disputes and promoting positive consumer experiences, as well as administrative tasks that often involve maintaining cash drawers with accurate sums of money, as well as performing record keeping and promotional tasks. Working with a team and providing strong leadership is also important in this position. A high school diploma and management or customer service experience are sufficient for this job.